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Jackpoty does not pay my winning of 2200 EUR


3 years ago

My situation

i registred atJackpoty casino. made deposits 1st 100, 2nd 100, 3rd 20 and 4th last is 100. In 4 deposits I won about 2200 eur. After I put money to withdraw, my account was closed. After overbig verification of about 50 documents, 15 hours of live chat to explain everything, and then video verification ( all passed ), the casino answered that they close my account and they will return only deposits (with say some reason). If you need I can send all screenshots of live chat or my emails with them ( just write ).

Disputed Casino Jackpoty Casino
Amount €2200

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Jackpoty Casino management acted in accordance with their Terms and Conditions. Moreover, AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

User name
Dear Customer,
The information was sent to AskGamblers and we're waiting a feedback from their side.
Sincerely,
Sara
User name
Dear Askgamblers,
We're gathering all the info and will sent it to you ASAP.

Dear customer,

We appreciate the understanding and patience on this matter.

Sincerely,
Sara
User name
Dear Askgamblers,

We're gathering all the information and will be sent to you ASAP.

Dear customer, we appreciate your patience and understanding on the matter. We will provide the whole information.

Sincerely,
Sara

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