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Jackpotjoy Casino / Botemania not paying my winnings

Complaint Info
Disputed casino Jackpotjoy Casino
Reason Refund declined
Amount € 100
Posted on July 24, 2014

I have an account from a year ago at Jackpotjoy with 100 EURO inside

and I have an account in Botemania which is same as Jackpotjoy with 1300 EURO.

They closed suddenly both accounts saying there is a new law in India and I can't play and most of all they don't pay both balances

I Emailed them, Called them, Chat with them, they were very rude to me accusing me with nonsense.

I checked their terms and condition, nothing is mentioned about India, their terms are very long, the word India is not mentioned not even once.

Are they out of their mind ? I hope I can get paid

Posted on August 2, 2011

Hi, askgamblers forwarded this email onto someone who was on holiday and despite recieving an out of office reply they never forwarded onto someone who was actually in. So this has been seen today and passed onto a member of staff within Botemania to deal with.


Posted on August 3, 2011


As far as we are now aware this issue has been resolved, your Botemania account has been reopened but your JackpotJoy account has been closed and a refund arranged. To clarify our terms and conditions on overseas players, please read the below.........

3.2 International Activity

Some countries prohibit or limit some or all of the forms of gambling available on this site. You are responsible for ensuring that you are familiar with your country's laws relating to gambling (and, if different, the laws of the country in which you are actually playing) and that you do not breach these laws.

Posted on August 5, 2011

Thank you for helping me, botemania paid, and once I be paid from jackpotjoy I let you know and I consider this case close to my complete satisfaction from Jackpotjoy.

Posted on August 8, 2011

I believe this refund is being actiioned from Jackpotjoy

Posted on August 10, 2011


jackpotjoy did not return my 100 yet to my neteller account

Posted on August 12, 2011

I have just spoken to my finance team who have advised me that the refund will take place today, please be aware that it may take 3-5 working days to reach your bank account.



Posted on August 13, 2011

I got the refund of 100 euro to my Neteller.

Thanks to all of you, i withdraw my complaint now.

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