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Jackpotjoy Casino - 1790 cashout not paid

Complaint Info
Disputed casino Jackpotjoy Casino
Reason Delayed payment
Amount € 1790
Posted on May 16, 2014

I played at Jackpotjoy spanish Branch Botemania casino

I won on slots 1790 Euro an they asked for documents in order to be paid.

I sent them many times my official Mexican ID which is also a voting card both sides and also I sent them a photo of myself holding it as they were unable to verify it.

I also sent them bank statement from my bank with my name and address.

Sorry, I am not being able to be paid, there is a huge problem communicating with them.

The bottom line, I am not being able to enjoy my Winnings from Jackpotjoy/Botemania branch.

Posted on March 1, 2016

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on March 5, 2016

It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

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