2 delayed withdrawals
I've made 2 withdrawals totalling € 1000. 9 and 10 banking days ago. In their t&c 6.15, they are saying that:
"Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms."
I've waited for the first week without contacting them (and they have not contacted me as well). Then, asked in the chat, and they are just saying that they should be handled in any minute and the delay has been because of a massive amount of requests. I could understand this explanation for a delay of a day or two, but this smells now of something else.
I've checked my emails multiple times, and there are no requests for KYC documents or any other explanations for the delay.
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