Complaint #5 Jackpot Wheel Casino

Excuses after excuses

By Destiny C.

3 weeks ago

I am still waiting on my withdrawal.

I keep getting new excuses that they are backlogged, then I'm told I'll get paid the next day, and it never happens.

Then they say they will expire it, but I'm still waiting.

I keep being told excuses after excuses.

This has been the worst experience ever. I'm so exhausted from all the excuses

Disputed Casino Jackpot Wheel Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear @Destiny598,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

Destiny598

• Texas

3 weeks ago

I have received my payment thank u

AskGamblers

• Support Team

3 weeks ago

Dear @Destiny598,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Jackpot Wheel Casino

• Representative

3 weeks ago

Hi Destiny598

I have been in communication with the Payouts Team, and they have confirmed that payment was processed on Tuesday, 12 May. They also confirmed that they would be in contact with you regarding this.

Once again, my sincere apologies for the frustration and inconvenience caused. I am hoping that by the time you receive this message, your payment has already been received.

Kind regards
Janine
Jackpot Wheel Casino

Jackpot Wheel Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $249

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Jackpot Wheel Casino Complaints

See all complaints for this casino

Over 3 weeks still no payout

On May 1st my withdrawal at Jackpot Wheel for $497.06 was "flushed", meaning approved for payout, but has just sat there with no movement whatsoever. Live chat gives vague responses but will not tell me what is going on. Its been over 3 weeks now and I'm getting concerned that they wont pay me. I've played here for years and withdrawn many times, but it has never taken this long. I've been told its been "escalated" but we all know that doesnt mean anything.

Any help in this matter would be greatly appreciated!

Thank you

Resolved

$497