Complaint #9 Jack.com Casino

Jackbit Casino - They told me to wait 6 months

By Zacha V.

2 years ago

Hello.

About a month ago I opened an account at this casino. I made a small deposit of about $40 with SOL.

I didn't get any bonuses.

I tried to make a withdrawal of 5 SOL (about $150) and the other day they canceled it. I tried again but the same. I spoke with them on live chat and they told me that my account is being reviewed and I have to wait 6 months!

Unbelievable! First time I've seen this in a casino! We have 2023 and they tell me 6 months? Does it seem reasonable to you? I can't leave it like this. I can't wait any longer for my money. I would beg you very much to help me.

Thank you very much!

Disputed Casino Jack.com Casino

Reason Declined payment

Amount $150

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

theochatz

2 years ago

I receive my money .
Thank you very much for the help !

theochatz

2 years ago

I can’t understand what are you saying.
3 days ago you send me a email that you accept my documents and my account is verified.
But again I trying to make withdrawal but I have this message . “ withdrawal disabled for user “ .
Can you fix this please ?

Jack.com Casino

• Representative

2 years ago

Dear Theochatz,
As you passed the KYC, now you can ask for the withdrawal
Casino claimed to you, that you were required to pass the verification first and then ask for the withdrawal
You do the opposite and ask for the withdrawal first
Best,

Jack.com Casino Complaint Stats

Resolved 32 / 32

Avg. Amount $6,682

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Jack.com Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 26 out of 26 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Jack.com Casino Complaints

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Jackbit Casino - Missing Bonus Round

I am lodging a formal complaint against Jackbit Casino regarding a technical dispute, a missing game round, and a failure to provide standard gaming logs (Round ID) for verification.

Chronology of Events:

On May 11th 2026 , I was playing the slot game Le Fisherman by Hacksaw Gaming.

I successfully placed a $5.00 bet. The funds were immediately debited from my casino account balance.During that exact $5.00 spin, 3 Free Spins (Bonus) symbols landed on the screen, triggering the bonus game.

Immediately upon the symbols landing, the game page suffered a disconnection error.I refreshed the page. Upon reload, the game interface default bet size had reverted to $2.00.My internal game history inside the slot only shows the subsequent $2.00 session, completely missing the winning $5.00 round.I changed the bet back to $5.00 in hopes the stuck bonus round would resume, but it did not.

The Discrepancy:

Jackbit Account History: My official casino account transaction history explicitly shows a "Success" status for the $5.00 bet. (See attached screenshot).Casino Support Response: When I contacted support via email, they claimed the bet was "refused/declined before the transaction finalized" and that it did not register in their system or the provider's (Hacksaw Gaming) logs.

The courtesy credit: The casino has since manually credited $5.00 back to my account balance after I contacted them. Why I am Disputing This:A transaction cannot be labeled as "Success" in the main account financial logs if the wager was completely declined prior to finalisation. Because the 3 bonus symbols landed on my screen, the game server had to process the spin to generate that specific visual outcome.I have repeatedly requested the Game Round ID number for this $5.00 transaction so that I can independently verify the spin outcome using the official Hacksaw Gaming Replay tool. The casino continuously refuses to provide this, stating it does not exist in their records.Requested Resolution:I request that Jackbit Casino coordinates directly with Hacksaw Gaming's technical compliance team to extract the exact server-side log corresponding to the timestamp of my successful $5.00 debit. I require either the official Hacksaw Round ID / Replay Link to prove the spin results, or the proper execution and payout of the triggered Free Spins bonus round based on the $5.00 stake.

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Jackbit Casino - 6 months block without case

Hello,

On October 9th, I won $3,311,000 USD.

I want to withdraw this money, but there's a possibility of exclusion; my account is blocked.

I contacted support and received a reply that the account is blocked for six months due to a review.

Why are my funds actually illegal? Because I took too much? I did nothing wrong.

Please help.

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Jackbit Casino - Withdrawal intentionally declined

I have made a withdrawal of INR 7,500 on 13-09-25 and in their withdrawal section there is only one method to transfer amount in local currency which is the method of IMPS. When I made withdrawal using IMPS method chat agent is suggesting to use another method of bank transfer as can be seen in the chat print I have attached... How am i supposed to use another method when there is only one method for withdrawal which is IMPS to get transferred in local currency and when further asked to agent he simply denying the money by saying they are facing currently problem with that method and there is no another method to withdraw in local currency other than IMPS... Please help me get back my money because these are the tactics simply used by casino to not to give money... Please help me publish this complaint and I have communicated with them via mail for the same but there is no response from them.

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Jackbit Casino - Deposit not yet credited to wallet

It's been over 70 hours and my money of INR 1,500 is not yet credited to my wallet.

I have tried to communicate with their live chat team, but the team was not at all responding, so i have written to their email as advised, attaching proof of payment along with a bank statement, and yet no response from them...

I hereby attach proof of payment again.

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Jackbit Casino - Account closed and funds with profit confiscated

My account at Jackbit Casino was closed and my funds were confiscated at 13.08.25. The casino claimed this was due to a violation of section 11 of their Terms and Conditions. However, they have not provided me with any explanation or evidence regarding what specific rule was violated.

I contacted support via live chat and email, but they only repeated the same generic statement and refused to share any details.

I have always played fairly and followed the rules. My account was used only by me, my wallet was unique to me, and I completed all necessary verification requirements without issues.

This sudden account closure and confiscation of funds without proof is completely unfair.

i need the funds to be returned according to fair agreement .

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Jackbit Casino - Delayed bitcoin payments

AskGamblers, I am having to reach out for your assistance in this frustrating matter with Jackbit Casino.

Please see all screenshots of chats and emails from this casino in this complaint.

On 2/12, I submitted two bitcoin withdrawals in the amounts of $296.91 USD and $240.80 USD.

I have never had any issues with their instant bitcoin withdrawals before as they were typically received in my wallet within a couple of hours of the casino processing and approving them. I knew something was very wrong this time. When I didn’t receive my bitcoin payments the next day, I reached out to their Customer Support via Chat Feature to inquire.

I have attached screenshots of my conversations with the representatives in this complaint. I was told both of my bitcoin withdrawals were approved and were given the transaction hashes to view them on https://blockchair.com, which is what I did. Please also see the attachment of the current status (as of 2/14 @ approximately 8am CST) of these two hash transactions they provided to me on blockchair.com.

When I reviewed these, the amounts are not even remotely close to what my withdrawal amounts are, in fact, they are for much more. I have asked them to review this discrepancy as it could be related to why I have not received either bitcoin payment to date, but no response. Their responses, as you can see from the attachments on this complaint, are all the same. They provide the hash transaction IDs and tell me to view it on the blockchain.

They have also told me to reach out to my wallet exchange to inquire, which I did, and they have received nothing to my bitcoin wallet which I verified with them.

Please assist me in getting my earned bitcoin payments from this casino.

Thank you for your assistance and time.

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Jackbit Casino - Service fee deposited to process withdrawal now missing

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Jackbit Casino - Complaint regarding account blockage

Dear AskGamblers Team,

I am reaching out to request your assistance in resolving a withdrawal issue with Jackbit Casino. Despite fulfilling all their verification requirements, I have been unable to access my funds, and the casino has not provided a clear resolution. Below are the details of the situation:

Withdrawal Request: I submitted a withdrawal request for $1,762 from my Jackbit Casino account.
Verification Process: Following my withdrawal request, I was asked to complete identity verification. I successfully submitted all necessary documents, and my verification was approved.
Additional Verification: Shortly thereafter, I received an email requesting a video verification. The instructions were to record myself holding a sheet of paper with specific details and my identity document in hand. I promptly complied and sent the video to the casino on November 18.
Lack of Resolution: Despite my compliance, the casino has neither processed my withdrawal nor provided any meaningful updates. I have been left waiting without any access to my funds.
This situation has caused significant frustration and concern. I kindly ask for your help in mediating this issue and ensuring that the casino fulfills its obligations by processing my withdrawal promptly.

Thank you in advance for your assistance. Please let me know if you require any additional information or evidence to support my case.

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I am writing to express my concern regarding significant delays with the withdrawal of my winnings. On November 5, I submitted all the requested documents to verify my identity as part of your standard procedure. However, as of today, the verification process is still ongoing, and my withdrawal remains pending.

I have complied fully with your requirements, providing the necessary documentation promptly and in good faith. It is disappointing to experience such a prolonged delay, especially without any updates or clear resolution timeline.

I kindly ask you to look into this matter urgently and assist me in resolving this issue as soon as possible. I hope to see my withdrawal processed without further delays.

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