Complaint #46 Jack.com Casino

Jackbit Casino - Deposited in USDC via Polygon network in blackhole and investigation continued to be pushed out

By Treyhlb

1 year ago

9/12 I deposited $160 usd worth of USDC via the polygon network. I've been working with the casino to "prove" I sent it the proper way and get past this "loop of" you have been moved to "priority" issue within our ticketing system. I contacted them after 1 hour of the funds not being deposited and they said they were investigating it.

Today I talked to a chat agent and I attempted to gain more information on it providing "proof" I sent it the proper way as shown in the screnshots and you can also see in the screenshots that the USDC was properly sent into the polygon network address.

The agent attempted to say I needed to send ERC20 network, but you can see above the addresses are totally different and the one that got it was the proper POLYGON network address.

After showing the agent I continued to get beat around the bush with the "this is priority and we are investigating" the funding of your account becuase "we haven't received the funds". They should have received the funds becuase it's their polygon network address for USDC. They should have received it by now becuase it's had 2 days to confirm on the blockchain. The wallet shows holding $160 usd.

I've been in contact with them the past 2 days attempting to talk to a manager or someone higher up on the pole, but I've been unable to get anymore information. (I don't have logs), but Daryl confirmed to me it was an issue on their side and that I sent it properly.

The issue still stands as we head towards monday is the fact I have no idea where I am in this whole process. They won't forward me to a manager, and I know for a fact the wallet they provided me has the coins I sent as Polyscan confirms it.

https://polygonscan.com/address/0x96a3e228406e85069ca66ea851a0676533cf6b73#tokentxns

(UPDATE)

Now I'm in a loophole with an agent just outright closing the chat on me when asking for assitance in getting a timeframe. Now I'm told "there is no timeframe" when I was orignally told monday. This has been a 5 day issue, and now the source code of the contract is confirmed on polygonscan

This website won't give me my money back and they are just throwing me in a loophole.

(Added new screenshots so you can see what they are doing). I just want my money back so I can not bother with the site as they are being beyond shady.

I'm afraid they are just going to keep me in a "investigation loop" and I'd value the help of askgamblers to get my money back.

The fact that I was put as a priority and nothing has been sent to my email about updates nor has anything been done about my ticket in 5 days is suspicous.

Disputed Casino Jack.com Casino

Reason Amount not credited

Amount $160

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Treyhlb

1 year ago

The money was credited this morning, not on the 16th.

Treyhlb

1 year ago

The money was credited this morning, not on the 16th.

Treyhlb

1 year ago

Resolved. They fixed the issue and credited me.

Jack.com Casino Complaint Stats

Resolved 31 / 32

Avg. Amount $6,672

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Jack.com Casino Complaints

See all complaints for this casino

Jackbit Casino - Missing Bonus Round

I am lodging a formal complaint against Jackbit Casino regarding a technical dispute, a missing game round, and a failure to provide standard gaming logs (Round ID) for verification.

Chronology of Events:

On May 11th 2026 , I was playing the slot game Le Fisherman by Hacksaw Gaming.

I successfully placed a $5.00 bet. The funds were immediately debited from my casino account balance.During that exact $5.00 spin, 3 Free Spins (Bonus) symbols landed on the screen, triggering the bonus game.

Immediately upon the symbols landing, the game page suffered a disconnection error.I refreshed the page. Upon reload, the game interface default bet size had reverted to $2.00.My internal game history inside the slot only shows the subsequent $2.00 session, completely missing the winning $5.00 round.I changed the bet back to $5.00 in hopes the stuck bonus round would resume, but it did not.

The Discrepancy:

Jackbit Account History: My official casino account transaction history explicitly shows a "Success" status for the $5.00 bet. (See attached screenshot).Casino Support Response: When I contacted support via email, they claimed the bet was "refused/declined before the transaction finalized" and that it did not register in their system or the provider's (Hacksaw Gaming) logs.

The courtesy credit: The casino has since manually credited $5.00 back to my account balance after I contacted them. Why I am Disputing This:A transaction cannot be labeled as "Success" in the main account financial logs if the wager was completely declined prior to finalisation. Because the 3 bonus symbols landed on my screen, the game server had to process the spin to generate that specific visual outcome.I have repeatedly requested the Game Round ID number for this $5.00 transaction so that I can independently verify the spin outcome using the official Hacksaw Gaming Replay tool. The casino continuously refuses to provide this, stating it does not exist in their records.Requested Resolution:I request that Jackbit Casino coordinates directly with Hacksaw Gaming's technical compliance team to extract the exact server-side log corresponding to the timestamp of my successful $5.00 debit. I require either the official Hacksaw Round ID / Replay Link to prove the spin results, or the proper execution and payout of the triggered Free Spins bonus round based on the $5.00 stake.

Unresolved

Jackbit Casino - 6 months block without case

Hello,

On October 9th, I won $3,311,000 USD.

I want to withdraw this money, but there's a possibility of exclusion; my account is blocked.

I contacted support and received a reply that the account is blocked for six months due to a review.

Why are my funds actually illegal? Because I took too much? I did nothing wrong.

Please help.

Resolved

$3,311

Jackbit Casino - Withdrawal intentionally declined

I have made a withdrawal of INR 7,500 on 13-09-25 and in their withdrawal section there is only one method to transfer amount in local currency which is the method of IMPS. When I made withdrawal using IMPS method chat agent is suggesting to use another method of bank transfer as can be seen in the chat print I have attached... How am i supposed to use another method when there is only one method for withdrawal which is IMPS to get transferred in local currency and when further asked to agent he simply denying the money by saying they are facing currently problem with that method and there is no another method to withdraw in local currency other than IMPS... Please help me get back my money because these are the tactics simply used by casino to not to give money... Please help me publish this complaint and I have communicated with them via mail for the same but there is no response from them.

Resolved

₹7,500

Jackbit Casino - Deposit not yet credited to wallet

It's been over 70 hours and my money of INR 1,500 is not yet credited to my wallet.

I have tried to communicate with their live chat team, but the team was not at all responding, so i have written to their email as advised, attaching proof of payment along with a bank statement, and yet no response from them...

I hereby attach proof of payment again.

Resolved

₹1,500

Jackbit Casino - Account closed and funds with profit confiscated

My account at Jackbit Casino was closed and my funds were confiscated at 13.08.25. The casino claimed this was due to a violation of section 11 of their Terms and Conditions. However, they have not provided me with any explanation or evidence regarding what specific rule was violated.

I contacted support via live chat and email, but they only repeated the same generic statement and refused to share any details.

I have always played fairly and followed the rules. My account was used only by me, my wallet was unique to me, and I completed all necessary verification requirements without issues.

This sudden account closure and confiscation of funds without proof is completely unfair.

i need the funds to be returned according to fair agreement .

Resolved

Jackbit Casino - Delayed bitcoin payments

AskGamblers, I am having to reach out for your assistance in this frustrating matter with Jackbit Casino.

Please see all screenshots of chats and emails from this casino in this complaint.

On 2/12, I submitted two bitcoin withdrawals in the amounts of $296.91 USD and $240.80 USD.

I have never had any issues with their instant bitcoin withdrawals before as they were typically received in my wallet within a couple of hours of the casino processing and approving them. I knew something was very wrong this time. When I didn’t receive my bitcoin payments the next day, I reached out to their Customer Support via Chat Feature to inquire.

I have attached screenshots of my conversations with the representatives in this complaint. I was told both of my bitcoin withdrawals were approved and were given the transaction hashes to view them on https://blockchair.com, which is what I did. Please also see the attachment of the current status (as of 2/14 @ approximately 8am CST) of these two hash transactions they provided to me on blockchair.com.

When I reviewed these, the amounts are not even remotely close to what my withdrawal amounts are, in fact, they are for much more. I have asked them to review this discrepancy as it could be related to why I have not received either bitcoin payment to date, but no response. Their responses, as you can see from the attachments on this complaint, are all the same. They provide the hash transaction IDs and tell me to view it on the blockchain.

They have also told me to reach out to my wallet exchange to inquire, which I did, and they have received nothing to my bitcoin wallet which I verified with them.

Please assist me in getting my earned bitcoin payments from this casino.

Thank you for your assistance and time.

Resolved

$538

Jackbit Casino - Service fee deposited to process withdrawal now missing

I was recently on your jack bitt casino site and started the process for a withdrawal. I made initial $20 deposit…. The informed of $162 service fee to get my withdrawl. Sounds like a full blown scam but did it anyways thru bitcoin. Had to send over $162 fee in 2 parts via bitcoin as bitcoin would only let me purchase so much at a time. Sent in 2 payments via bitcoin transfer…. One for $75.21 and minute later one for $75.22. Go back to jack bitt website, payment processes, deposit history states $162 success. Look at withdrawl history, shows service fee of $162 completed. Wait and wait for it to get out of review so it will be sent over to me, over 24 hours later, still in review. Now on chat I am informed that they recieved 74 payment and I need to pay remaining balance of service fee. Now I have the deposit history stating $162 was successful, I have withdrawl history that states service fee complete. I have transaction records that show BOTH transactions sent to same bitcoin address and I have transaction records showing it was confirmed and recieved only seconds later. I want my withdrawl released as I have done everything needed to do to have it released and it is bullshit that I’m getting told only $74 was sent and I have to send more! I am out $182 dollars in total to get this withdrawl and now I’m being scammed out of it! Here is all the records I have showing both transactions were sent and recieved, not just $74. Fix it and send my withdrawl!

Rejected

$75

Jackbit Casino - Complaint regarding account blockage

Dear AskGamblers Team,

I am reaching out to request your assistance in resolving a withdrawal issue with Jackbit Casino. Despite fulfilling all their verification requirements, I have been unable to access my funds, and the casino has not provided a clear resolution. Below are the details of the situation:

Withdrawal Request: I submitted a withdrawal request for $1,762 from my Jackbit Casino account.
Verification Process: Following my withdrawal request, I was asked to complete identity verification. I successfully submitted all necessary documents, and my verification was approved.
Additional Verification: Shortly thereafter, I received an email requesting a video verification. The instructions were to record myself holding a sheet of paper with specific details and my identity document in hand. I promptly complied and sent the video to the casino on November 18.
Lack of Resolution: Despite my compliance, the casino has neither processed my withdrawal nor provided any meaningful updates. I have been left waiting without any access to my funds.
This situation has caused significant frustration and concern. I kindly ask for your help in mediating this issue and ensuring that the casino fulfills its obligations by processing my withdrawal promptly.

Thank you in advance for your assistance. Please let me know if you require any additional information or evidence to support my case.

Resolved

$1,762

Jackbit Casino - The verification process is still ongoing

Hello
I am writing to express my concern regarding significant delays with the withdrawal of my winnings. On November 5, I submitted all the requested documents to verify my identity as part of your standard procedure. However, as of today, the verification process is still ongoing, and my withdrawal remains pending.

I have complied fully with your requirements, providing the necessary documentation promptly and in good faith. It is disappointing to experience such a prolonged delay, especially without any updates or clear resolution timeline.

I kindly ask you to look into this matter urgently and assist me in resolving this issue as soon as possible. I hope to see my withdrawal processed without further delays.

Resolved

$4,989

Jackbit Casino - Delayed verification at Jackbit

Hello,

I have a problem with Jackbit Casino.

I deposited, played there, and finished playing.

Then I asked to withdraw, and they rejected and asked for video verification.

I sent them the video and from the moment of sent them the video, there has been no response from them. That was 3 days ago.

I'm a little worried about why they dont answer, at least that they receive a video, anything…in the attachment, I uploaded a screenshot of our only conversation.

Resolved

$1,385