Complaint #55 Jack.com Casino

Jackbit Casino - Deduction of my funds

By napalk

1 year ago

Hi,

I've created my Jackbit casino account on 14.06.2024. and I have played sport betting. My first deposit was the same day, via my personal binance account 100 USDT, and after I lost that I have made another deposit of 100 USDT on 25.07.2024.
So my total depost was 200 USDT, that is around 185€.
I had some wins and loses but managed to get to 705€ and then I tried to make a withdrawal of 400€ but Jackbit was asking me for video verification and mail verification.
After my account was fully verified Jackbit did not allowed me to withdraw my funds but they started with some investigation on 17.09.2024.
After 4 and after 20 days I've asked them about my account and my funds but they told me - there is no definite timline for the conclusion of the investigation.
After 30 days I've sent them mail that they are not professionals and that I would contact Askgamblers. Jackbit casino respond in 2 hours with this! - they stole my funds (exactly 703.4 USDT) and allowed me to withdraw rest of 80€.
Jackbit casino said (after 3 months of sport betting with many wins but also many losses) that I have violated their Terms and Conditions,
Without any proofs or details.

I'm sending:
1. Four pictures of all my bets
2. Picture that shows my account is fully verified
3. Picture of deposits, rejected withdrawal and stealing my funds from jackbit side.
4. Six pictures of mail correspondence.

Askgamblers, could you please help me.

Best regards

Disputed Casino Jack.com Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Jackbit Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Jack.com Casino

• Representative

1 year ago

Dear AskGamblers Complaints Team,

We've provided the explanation and requested additional proof in the referred email.

Thank you for your attention to this matter and we hope the provided evidence is satisfactory for the complaint resolution.

Best Regards,
Jackbit Casino

AskGamblers

• Support Team

1 year ago

Dear Jackbit Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Jack.com Casino

• Representative

1 year ago

Dear Napalk,

We regret to inform you that your account has been terminated due to IP and device connections with another player account. According to our platform's terms of use, any detection of duplicate accounts or multiple individuals accessing a single player account is a violation, leading to account closure.

You are eligible to withdraw 80% of your last deposit before the account is closed. Please note that in cases where deposits are refunded due to account termination, we reserve the right to deduct an administrative fee of 20% from the refunded amount.

Jackbit Casino Terms & Conditions:

9. USE OF PLAYER ACCOUNT

"Only one Account is allowed per person, household or IP address.

Creating multiple Player Accounts by a single Player can lead to termination of all such Accounts. The Player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the Player has gained or accrued during such time as the duplicate Account was active may be reclaimed by Us, and Players undertake to return to Us on demand any such funds which have been withdrawn from the duplicate Account.

You are eligible for all bonuses per Jackbit account, which shall mean no more than one of each bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and e-payment account, e-mail address, and environments where computers are shared."

12. WITHDRAWAL AND REFUND POLICY

"An account holder or player must not allow third parties to use their account to make deposits or withdrawals. If the company detects that the same personal account (crypto wallet account, crypto wallet address) is being used by two or more players, it reserves the right to terminate all involved accounts and cancel any current winnings and bonuses. We reserve the right to charge the Player with the administrative fee in amount of 20% of the last deposit made by a user.

In case the existing deposits are transferred back to the Player due to termination of the Account, We reserve the right to charge the Player with the administrative fee in amount of 20% of the amount transferred."

Sincerely,
Jackbit Casino

Jack.com Casino Complaint Stats

Resolved 31 / 32

Avg. Amount $6,672

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Jack.com Casino Complaints

See all complaints for this casino

Jackbit Casino - Missing Bonus Round

I am lodging a formal complaint against Jackbit Casino regarding a technical dispute, a missing game round, and a failure to provide standard gaming logs (Round ID) for verification.

Chronology of Events:

On May 11th 2026 , I was playing the slot game Le Fisherman by Hacksaw Gaming.

I successfully placed a $5.00 bet. The funds were immediately debited from my casino account balance.During that exact $5.00 spin, 3 Free Spins (Bonus) symbols landed on the screen, triggering the bonus game.

Immediately upon the symbols landing, the game page suffered a disconnection error.I refreshed the page. Upon reload, the game interface default bet size had reverted to $2.00.My internal game history inside the slot only shows the subsequent $2.00 session, completely missing the winning $5.00 round.I changed the bet back to $5.00 in hopes the stuck bonus round would resume, but it did not.

The Discrepancy:

Jackbit Account History: My official casino account transaction history explicitly shows a "Success" status for the $5.00 bet. (See attached screenshot).Casino Support Response: When I contacted support via email, they claimed the bet was "refused/declined before the transaction finalized" and that it did not register in their system or the provider's (Hacksaw Gaming) logs.

The courtesy credit: The casino has since manually credited $5.00 back to my account balance after I contacted them. Why I am Disputing This:A transaction cannot be labeled as "Success" in the main account financial logs if the wager was completely declined prior to finalisation. Because the 3 bonus symbols landed on my screen, the game server had to process the spin to generate that specific visual outcome.I have repeatedly requested the Game Round ID number for this $5.00 transaction so that I can independently verify the spin outcome using the official Hacksaw Gaming Replay tool. The casino continuously refuses to provide this, stating it does not exist in their records.Requested Resolution:I request that Jackbit Casino coordinates directly with Hacksaw Gaming's technical compliance team to extract the exact server-side log corresponding to the timestamp of my successful $5.00 debit. I require either the official Hacksaw Round ID / Replay Link to prove the spin results, or the proper execution and payout of the triggered Free Spins bonus round based on the $5.00 stake.

Unresolved

Jackbit Casino - 6 months block without case

Hello,

On October 9th, I won $3,311,000 USD.

I want to withdraw this money, but there's a possibility of exclusion; my account is blocked.

I contacted support and received a reply that the account is blocked for six months due to a review.

Why are my funds actually illegal? Because I took too much? I did nothing wrong.

Please help.

Resolved

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Jackbit Casino - Withdrawal intentionally declined

I have made a withdrawal of INR 7,500 on 13-09-25 and in their withdrawal section there is only one method to transfer amount in local currency which is the method of IMPS. When I made withdrawal using IMPS method chat agent is suggesting to use another method of bank transfer as can be seen in the chat print I have attached... How am i supposed to use another method when there is only one method for withdrawal which is IMPS to get transferred in local currency and when further asked to agent he simply denying the money by saying they are facing currently problem with that method and there is no another method to withdraw in local currency other than IMPS... Please help me get back my money because these are the tactics simply used by casino to not to give money... Please help me publish this complaint and I have communicated with them via mail for the same but there is no response from them.

Resolved

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Jackbit Casino - Deposit not yet credited to wallet

It's been over 70 hours and my money of INR 1,500 is not yet credited to my wallet.

I have tried to communicate with their live chat team, but the team was not at all responding, so i have written to their email as advised, attaching proof of payment along with a bank statement, and yet no response from them...

I hereby attach proof of payment again.

Resolved

₹1,500

Jackbit Casino - Account closed and funds with profit confiscated

My account at Jackbit Casino was closed and my funds were confiscated at 13.08.25. The casino claimed this was due to a violation of section 11 of their Terms and Conditions. However, they have not provided me with any explanation or evidence regarding what specific rule was violated.

I contacted support via live chat and email, but they only repeated the same generic statement and refused to share any details.

I have always played fairly and followed the rules. My account was used only by me, my wallet was unique to me, and I completed all necessary verification requirements without issues.

This sudden account closure and confiscation of funds without proof is completely unfair.

i need the funds to be returned according to fair agreement .

Resolved

Jackbit Casino - Delayed bitcoin payments

AskGamblers, I am having to reach out for your assistance in this frustrating matter with Jackbit Casino.

Please see all screenshots of chats and emails from this casino in this complaint.

On 2/12, I submitted two bitcoin withdrawals in the amounts of $296.91 USD and $240.80 USD.

I have never had any issues with their instant bitcoin withdrawals before as they were typically received in my wallet within a couple of hours of the casino processing and approving them. I knew something was very wrong this time. When I didn’t receive my bitcoin payments the next day, I reached out to their Customer Support via Chat Feature to inquire.

I have attached screenshots of my conversations with the representatives in this complaint. I was told both of my bitcoin withdrawals were approved and were given the transaction hashes to view them on https://blockchair.com, which is what I did. Please also see the attachment of the current status (as of 2/14 @ approximately 8am CST) of these two hash transactions they provided to me on blockchair.com.

When I reviewed these, the amounts are not even remotely close to what my withdrawal amounts are, in fact, they are for much more. I have asked them to review this discrepancy as it could be related to why I have not received either bitcoin payment to date, but no response. Their responses, as you can see from the attachments on this complaint, are all the same. They provide the hash transaction IDs and tell me to view it on the blockchain.

They have also told me to reach out to my wallet exchange to inquire, which I did, and they have received nothing to my bitcoin wallet which I verified with them.

Please assist me in getting my earned bitcoin payments from this casino.

Thank you for your assistance and time.

Resolved

$538

Jackbit Casino - Service fee deposited to process withdrawal now missing

I was recently on your jack bitt casino site and started the process for a withdrawal. I made initial $20 deposit…. The informed of $162 service fee to get my withdrawl. Sounds like a full blown scam but did it anyways thru bitcoin. Had to send over $162 fee in 2 parts via bitcoin as bitcoin would only let me purchase so much at a time. Sent in 2 payments via bitcoin transfer…. One for $75.21 and minute later one for $75.22. Go back to jack bitt website, payment processes, deposit history states $162 success. Look at withdrawl history, shows service fee of $162 completed. Wait and wait for it to get out of review so it will be sent over to me, over 24 hours later, still in review. Now on chat I am informed that they recieved 74 payment and I need to pay remaining balance of service fee. Now I have the deposit history stating $162 was successful, I have withdrawl history that states service fee complete. I have transaction records that show BOTH transactions sent to same bitcoin address and I have transaction records showing it was confirmed and recieved only seconds later. I want my withdrawl released as I have done everything needed to do to have it released and it is bullshit that I’m getting told only $74 was sent and I have to send more! I am out $182 dollars in total to get this withdrawl and now I’m being scammed out of it! Here is all the records I have showing both transactions were sent and recieved, not just $74. Fix it and send my withdrawl!

Rejected

$75

Jackbit Casino - Complaint regarding account blockage

Dear AskGamblers Team,

I am reaching out to request your assistance in resolving a withdrawal issue with Jackbit Casino. Despite fulfilling all their verification requirements, I have been unable to access my funds, and the casino has not provided a clear resolution. Below are the details of the situation:

Withdrawal Request: I submitted a withdrawal request for $1,762 from my Jackbit Casino account.
Verification Process: Following my withdrawal request, I was asked to complete identity verification. I successfully submitted all necessary documents, and my verification was approved.
Additional Verification: Shortly thereafter, I received an email requesting a video verification. The instructions were to record myself holding a sheet of paper with specific details and my identity document in hand. I promptly complied and sent the video to the casino on November 18.
Lack of Resolution: Despite my compliance, the casino has neither processed my withdrawal nor provided any meaningful updates. I have been left waiting without any access to my funds.
This situation has caused significant frustration and concern. I kindly ask for your help in mediating this issue and ensuring that the casino fulfills its obligations by processing my withdrawal promptly.

Thank you in advance for your assistance. Please let me know if you require any additional information or evidence to support my case.

Resolved

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Jackbit Casino - The verification process is still ongoing

Hello
I am writing to express my concern regarding significant delays with the withdrawal of my winnings. On November 5, I submitted all the requested documents to verify my identity as part of your standard procedure. However, as of today, the verification process is still ongoing, and my withdrawal remains pending.

I have complied fully with your requirements, providing the necessary documentation promptly and in good faith. It is disappointing to experience such a prolonged delay, especially without any updates or clear resolution timeline.

I kindly ask you to look into this matter urgently and assist me in resolving this issue as soon as possible. I hope to see my withdrawal processed without further delays.

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Jackbit Casino - Delayed verification at Jackbit

Hello,

I have a problem with Jackbit Casino.

I deposited, played there, and finished playing.

Then I asked to withdraw, and they rejected and asked for video verification.

I sent them the video and from the moment of sent them the video, there has been no response from them. That was 3 days ago.

I'm a little worried about why they dont answer, at least that they receive a video, anything…in the attachment, I uploaded a screenshot of our only conversation.

Resolved

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