Complaint #1 Jack.com Casino

Jackbit Casino - Casino didn't payout in full

By lksjbd

3 years ago

Hello. I am writing about the Website www.jackbit.com owned and operated by Ryker BV.

Ryker BV (Website www.jackbit.com) has terminated the account. With the withdrawal of my funds in the amount of 13.52 LTC. They returned only a part in the amount of 4.984 LTC. (Screenshot of the write-off and withdrawal is attached).

Arguing that they are forbidden to play people from Russia. While I signed up about 3 months ago. Properly brought out.

There was also a request for documents from employees of Ryker BV (Website www.jackbit.com) on 12/11/2022. I sent a photo of my passport (It says that I am from the Russian Federation - Russia).

I received a response from the staff of Ryker BV (Website www.jackbit.com) on 12/12/2022 that the submitted documents have been verified. (There were no warnings that I could not play from Russia).

I continued to play, then I received a message from Ryker BV (Website www.jackbit.com) on 12/15/2022 to record a video (Showed an identity document with a paper on which he wrote the current date, full name, title site, and username. The video also uttered all this information in English.

He showed his ID in the video). I sent a video (In it I showed the passport of a citizen of the Russian Federation - Russia), and after that I received a message from the employees of Ryker BV (Website www.jackbit.com) that the verification was successfully completed. December 21, 2022.

I continued to play, there were no warnings that players from Russia were not allowed to play.

Then he put money for withdrawal on 01/24/2023 in the amount of 10 LTC. The translation did not come, I went to see why. But I saw the inscription system write-off in the amount of 13.52 LTC.

Then he contacted support to clarify why the write-off occurred but did not receive a reasoned answer (there were answers that it was forbidden to play from Russia).

I withdrew part of the money, then I saw that my personal account was blocked.

Support also does not reasonably answer why my money was debited in the amount of 13.52 LTC. They also don't want to return them. This is a scam on their part.

I am attaching a message in Russian and English.

Disputed Casino Jack.com Casino

Reason Declined payment

Amount $754

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

lksjbd

3 years ago

Thanks for helping AskGamblers. JACKBIT withdrew money.

AskGamblers

• Support Team

3 years ago

Dear @lksjbd,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Jack.com Casino

• Representative

3 years ago

Hello dear all,
Member is able to withdraw the funds besides that all rules were broken by the member as the kind behavior we still gave a full refund including winning money. Member shouldn't play according to restrictions but he avoided all rules.
Member can make the withdrawal of the rest of the funds anytime
Please, @Askgamblers resolve the case and we ask the member to be aware of T&C before start playing
Regards,

Jack.com Casino Complaint Stats

Resolved 31 / 32

Avg. Amount $6,672

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

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