Complaint #1 Izzi Casino

Deposit was not credited 200euro

By Tincso22

2 years ago

I deposited 200 euros, the deposit was canceled due to a technical error, but the money was still debited from my account. They refuse to pay my money back. I have already sent all bank statements as proof. They say I will get my money back automatically but the amount has definitely been debited. We haven't found a solution yet.

Disputed Casino Izzi Casino

Reason Amount not credited

Amount €200

Discussion

AskGamblers

• Support Team

2 years ago

Dear Izzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Izzi Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $135

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Izzi Casino Complaints

See all complaints for this casino

Lost deposit

Dear askgambler official

The 50 euro deposit I made to Izzi casino with a credit card was not credited to my casino account. Money was taken from my card on my card statement. I explained the situation by conveying my credit card statement to izzi officials and asked for a solution. They did not solve the problem, saying that they had been waiting for a response from the payment institution for 10 days. It shouldn't take this long to check for a transaction reflected on my debit card. When I looked at the izzi casino complaint section of askgambler, I saw another askgambler member who had a similar problem on the same dates and could not find a solution.

I understand that izzi casino does not care about these complaints. Please I expect you to take action, including blacklisting izzi casino so that other askgambler members do not suffer the same injustice.

Kind regards.

Unresolved

€50