Complaint #14 iWild Casino

Withdrawal delays and cancelled after three withdrawal options offered

By Michael S.

3 years ago

Wow. You need to stop letting people be bribed for positive reviews . this site deserves 0 stars and comes across as a good casino... thought this site was for the opposite reason...

Ok. After jumping through hoops to verify my account twice over 6 days of the casino trying every thing possible to stall further and agitate me into reversing my funds, I was finally fully verified...

I made a withdrawal via bank transfer $250, I was informed days later that they had an error in their system and that I would have to now choose a new method of withdrawal

Thjs also required me to deposit more of my funds and have to play the funds through 3 times to be able to attempt to withdraw with this secondary method ... despite not being at fault .... this upset me, but I trusted they would finally have to pay me if I deposited so I chose mifinity and made a successful deposit of around $35

After making this deposit I looked deeper into what error may have occurred and it turned out they had not actually tried to process my bank transfer, they had put it through as a mifinity withdrawal which of course was unable to be processed as I had never deposited using mifinity ,!!! So I tried again to withdraw via bank transfer and they did the same dodgy thing again!!! so finally I tried to withdraw via mifinity as they'd said , and it turns out although I can deposit with mifinity, they allegedly can't process the withdrawal to my mifinity account and now want me to deposit a further $100AUD , in cryptocurrency and go through the whole ordeal again!!! they won't even tell me how I'd have to verify my crypto account, or if it would work and be successful ...

I read through their terms and it states if they're unable to pay funds to the same provider/institution I deposited through then they will provide an alternate means and I'm just required to prove I own the wallet of the alternative method to receive my funds ... This is not what has been happening with me, they are making their issues into my problem and dishonoring their own agreements in our contract along the way....

Please stay far away from this site anyone that values their time and money

Disputed Casino iWild Casino

Reason Declined payment

Amount $250

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

3 years ago

Dear @Mgsmyth007,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

3 years ago

Hello!

All withdrawal requests have been processed. There are no active withdrawal requests at the moment.

We understand that the player has already solved his problem since he does not answer us here.

We wish you all a good day!

Best regards,
iWildCasino

AskGamblers

• Support Team

3 years ago

Dear iWild Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

Sudden Account review