Complaint #168 iWild Casino

Withdrawal and KYC verification repetitive responses

By Kerek K.

7 months ago

Dear AskGamblers Team,

I am a registered player at iWild Casino and would like to file an official complaint regarding issues with my withdrawal.

On October 10, I requested a 329.35 USDT withdrawal. A few days later, the casino rejected my request, stating that my KYC verification has not yet been completed.
I have submitted all the required documents to the KYC department on time, but it has now been over two days, and I have received no new updates or clear information about the verification status.

I have contacted customer support multiple times, but each time I receive the same generic response, saying that the process “is still ongoing” or “will be completed soon.”
They do not provide any specific or transparent information about when the verification will be completed or when I will receive my withdrawal.

The withdrawal amount has since been adjusted to 150 USDT, which I would like to receive in USDT (cryptocurrency). However, the casino still fails to communicate clearly or provide a concrete timeframe for resolution.

I believe the process is being unnecessarily delayed, and the casino is not handling my case transparently or efficiently, which is why I am requesting AskGamblers’ assistance in resolving this matter as soon as possible.

Thank you for your help and support.

Disputed Casino iWild Casino

Reason Delayed payment

Amount $150

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Popo22

• Hungary

7 months ago

Dear iWild Casino Representative / AskGamblers,

I am pleased to inform you that the 150 USD USDT withdrawal has been received in my wallet.
I hereby confirm that the case is resolved.

Thank you for your cooperation.

Best regards,
Popo22

Popo22

• Hungary

7 months ago

iWild Casino

• Representative

7 months ago

Dear Popo22 and AskGamblers,

The requested withdrawal was processed by the financial team successfully. At the moment, there are no further pending requests or funds remaining on the player's balance.

Transaction ID and all other relevant information is provided via email automatically upon completion of the withdrawal.

Respectfully,
iWild Casino Representative.

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (215)

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

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