Complaint #76 iWild Casino

Not following withdrawal terms

By Minglarn

1 year ago

Hello

In the casino terms, it stays: "All withdrawal requests are processed by the financial department within 24 hours after the successful identity and account verification, every day 9.00-18.00 (GMT+3)."

My account got verified on 16/08 and it said I can now make withdrawals and deposit how I want.

On 15-16/08 I won loads up to 13300 euros then I made 3 separate withdrawals for a total of 1200 euros it states in their terms you can withdraw 1200 euros per 24 hours but now that's not true cause I talked to their support and my payments will arrive at 20/08 23/08 28/08 and I can't make a new withdrawal until they process the other withdrawals and in that pace, it will take forever to get all my money out.

I want what the terms say 1200 euro per day.

Disputed Casino iWild Casino

Reason Delayed payment

Amount €13300

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Minglarn,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

1 year ago

Dear MINGLARN and ASKGAMBLERS,

We have gathered all the necessary information and provided it to the finance department.

We assure you that the issue will be resolved promptly.

Thank you for your patience.

Respectfully,

iWild Casino Representative

Minglarn

1 year ago

I have also under this time tried to make a solution with the vip manager and kyc department but only a few answers with days apart, really bad support, i have tried to receive my money now since the 16/08 and still now 2,5 weeks later i have only received 4 payments totalling 1600 euro. No help from support and its a really bad experience, the site is really good but how im treated is not acceptble. I want a solution to this quicket iwildcasino

Minglarn

1 year ago

I have sent a statement now to the support with the payments i have received yet.

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

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