Complaint #53 iWild Casino

More than 3 weeks waiting for withdrawal

By Michael S.

2 years ago

Firstly, if you ever win at this casino, prepare for weeks of frustrating and infuriating conversations with people who will refuse to answer any questions and give you the most childish see-through lies as part of their act ....

I made a withdrawal 3 weeks ago, I was concerned I may have entered the account number incorrectly on the form (it asked for 12 numbers but my account has only 6)

So to ensure the withdrawal went through without an issue I contacted support with the simple question of whether I should put my bsb and account number to make up the required 12 numbers as it stated...

Support team after ignoring me for 10 minutes at a time and then switching me to a new operator and playing all sorts of childish games... They told me they had no idea and couldn't comment on that... and pointed me in the direction of their trustworthy and reliable finance team email...

In the 3 weeks since first trying to withdraw, I've sent over 100 emails with simple requests to this reliable team... never once have I gotten a direct response to my simple questions that the online support claims they cannot answerso after about 20 nicely written emails after the 7 days they chose to delay my withdrawal for no reason given (which is another breach of their terms/claims)... They cancelled my withdrawal because In fact I was meant to enter only 6 numbers, not the 12 numbers it instructed on the withdrawal form that was fine, I assumed somehow the support didn't receive my 20 emails... I went through the process again and filled it out correctly... I assumed I would now be a priority withdrawal as it was the casino's fault I'd had to wait a week without being provided with a simple answer that could have helped me amend the mistake at the start.... but of course despite being assured they were doing everything in their power to prioritise my withdrawal this time... it was almost another week before I received an email finally saying that my withdrawal had been successfully processed and paid out by the casino!

I was happy about this as just that week < personal information >... usually, once they've processed it and sent the email, I receive the funds that day if not the one after, every time! So after waiting 5 further days for the funds to clear... I decided to investigate... I looked at my withdrawal history and saw that instead of saying processed next to the withdrawal... it said cancelled! There were no funds in my account to suggest it had indeed been cancelled... and no contact by the casino suggesting there had been an issue or error... they had simply stolen my money and said nothing about it!!!

So I contacted support, get the same infuriating childish responses from people who I imagine maybe never had access to schooling or simply have no morals... later that day I received an email saying there had been an error with my "successfully processed" withdrawal... 5 days later... that's at least 3 days longer than it would even take for me to recieve the funds after they've been paid out... Obviously knowing it was another blatant attempt at defrauding me of my money... I simply asked for the receipt number and proof of funds paid number that is generated upon any transaction and they would have definitely received...

I also asked for information with a time stamp of when my initial withdrawal was made/processed etc all simple stuff that of course support claimed to not be able to access (except one support member who obviously hadn't been filled In on the scam and said they had full access until I pointed out that I'd just been lied to then). So they pointed Me In the direction of the email again... and of course my 20 emails have had no response, as it's quite clear there is no receipt number, if there was an error then it wouldn't have taken 5 days after being successfully paid, for an error to occur... and only after I pointed out they'd stolen my money, did it eventually return to my account .

So I went through the motions again, made a withdrawal request, begged with support to do the right thing as I need the < personal information >. Why do you even have all the false advertising saying the support etc is good when every single review states the truth about them... shut this site down and any affiliated/sister sites... these are vile human beings taking advantage of innocent people.

I have hundreds more pictures I can send once I look at my chat history and you can see just how terrible of a casino this place is. They're not even smart with their fraudulent tactics, I feel embarrassed for them that they believe that their constant lying is actually credible or valid.

Disputed Casino iWild Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Mgsmyth69,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

2 years ago

Dear MGSMYTH69 and ASKGAMBLERS,

Upon thorough verification, our finance department has confirmed that the payment was successfully dispatched from our side.

We have sent payment confirmation to your e-mail,

We recommend reaching out to your banking institution for further assistance.

Respectfully,

iWild Casino Representative

Inactive user

2 years ago

still have not recieved the 500 Euro payment as was said to have been paid (see pics)
also have recieved zero replies to emails and attempts of obtaining proof of payment reciept number

Inactive user

2 years ago

Hey , No they have not processed or paid the money owing as they claim... im still patiently waiting, I know from previous experiences that askgamblers is the only chance of getting my money, so I will inform you if they do end up making the payment finally...

Neither have they provided me with the reciept number/proof of payment number that would have been generated the first time they claim to have successfully processed the payment, I believe if they don't provide this then it Is as clear as it can be that this is a dishonest, fraudulent establishment .. it's a very simple request and should be readily available so I'm not sure why they continue to ignore every single time I try and get some assistance....

am happy to post 100s of pages of proof against your false claims iwildcasino. so I would think twice before you continue with your false claims

iWild Casino Complaint Stats

Resolved 62 / 62

Avg. Amount $2,834

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

iWild Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 57 out of 57 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Freakspin (122)

iWild Casino Complaints

See all complaints for this casino

Unjustified delay in KYC

Subject: Unjustified Delay in KYC Verification for Withdrawal of $2798.39 CAD – Account: User948047641, Meghan Rubia

Casino Name: iWild Casino

Registered Email Address: [email protected]

Disputed Amount: $2798.39 CAD

Date of First Withdrawal Request: September 26,2026

Complaint Details

I am filing this formal complaint against iWild Casino due to an unreasonable delay of over a month in processing my KYC (Know Your Customer) account verification, which is directly preventing me from withdrawing my legitimate balance of $2,798.39 CAD.

Timeline and Summary of Events:

1. Withdrawal Request: Over a month ago, on September 26,2026 I submitted a withdrawal request for $2,798.39 CAD following gameplay on iWild Casino.

2. KYC Documents Submitted: Immediately upon request, I uploaded and emailed all required identification and verification documents, including government ID, proof of address, selfie with ID, bank statement/payment proof.

3. Follow-ups with Customer Support: I have contacted iWild Casino support via live chat and email several times to check on the status of my verification.

4. Unsubstantiated Communication Claims: Customer support repeatedly claims that their response emails regarding my KYC verification are failing to reach me. However, I continuously receive marketing, promotional, and automated system emails from iWild Casino to the exact same email inbox without any issue.

Grounds for Dispute:

Despite fully complying with all document requests and submitting legible, accurate, and complete information, my account verification remains stalled indefinitely. Claiming technical email issues while promotional emails successfully deliver leads me to believe this is an intentional stall tactic to delay my payout.

I have satisfied all playing conditions and account requirements to withdraw my funds.

Desired Outcome

I request that iWild Casino immediately complete the verification of my account and process the full withdrawal of my $2,798.39 CAD balance to my requested payment method without further delay.

Evidence Attached:

Copies of all submitted KYC documents.

Screenshots of my pending withdrawal request and account balance ($2,798.39).

Screenshots/transcripts of live chat conversations showing support's claims

about failed emails.

Screenshots of my email inbox demonstrating active receipt of iWild Casino promotional emails during the same timeframe.

Thank you in advance for your support with this matter.

NOTE: I was unable to upload all the evidential documents/pictures due to your restriction on maximum file size. If need be I can email them or get them to you another way if requested.

89h left

$2,798

Unresponsive support and KYC delay proactive account date of birth typo correction

I am filing this complaint due to a complete lack of response from iWild Casino support regarding a minor date-format typo on my profile..

Details of the Issue:
Upon account registration, my birth date as it relates to month day were inverted ie: 08/09/1982 vs 09/08/1982. To ensure full transparency and compliance with casino terms, I contacted iWild support proactively before submitting any withdrawal request to request a correction to this clerical typo and submit my verification documents.

Unresponsive Support Timeline:
Over the last 9 days, I have sent multiple emails outlining the date format discrepancy as well as reached out to live support.
I subsequently emailed full KYC documentation—including a high-resolution copy of my government-issued photo ID and proof of address—directly to [email protected] and [email protected].
I have attempted Live Chat with no resolution.
To date, iWild Casino has failed to respond or acknowledge my communication. I cannot initiate a withdrawal with mismatched profile details without risking an automated KYC flag, leaving my funds stuck.

Desired Resolution:
iWild Casino updates my account date of birth on the backend to the proper date.

iWild Casino reviews and approves my submitted KYC identification documents.

My account balance of $487.66 is cleared for standard withdrawal.

Resolved

$488

Withdrawal blocked due to KYC verification

Dear AskGamblers Complaint Team,

I am submitting a formal complaint against iWild Casino regarding the prolonged restriction of my withdrawals.

Since early September 2026, I have been unable to withdraw my funds. My account displayed a balance of 4,497.26 USDT.

For over six weeks, I have repeatedly cooperated with iWild’s KYC team and provided the requested documents.

The main issue concerns cryptocurrency deposits purchased through Swapped.

I purchased cryptocurrency through Swapped and entered the deposit wallet address provided by iWild. The funds were transferred directly to that address without using a personal cryptocurrency wallet.

Despite repeatedly explaining this, iWild continues demanding screenshots from a personal cryptocurrency wallet.

I have obtained transaction records from Swapped and screenshots from iWild showing the transaction hash, destination wallet address, and completed deposits.

However, my withdrawals remain restricted, and the verification process has not been completed.

I have repeatedly requested clear instructions regarding any missing documents and a reasonable timeframe for verification.

I respectfully request AskGamblers’ assistance in reviewing this dispute, obtaining clear verification requirements from iWild, and resolving the withdrawal restrictions.

I can provide all supporting evidence and correspondence.

Thank you for your assistance.

Rejected

$4,497

I am unable to withdraw my funds 1000 usd

Hello,
On October 4th, I made my first withdrawal attempt by submitting two separate requests of $500 each. More than 72 hours have already passed. I contacted customer support, and they referred me to the finance department, to which I sent an email; however, I have not received any reply yet.
Both withdrawal requests are still showing as "Pending." Support is telling me to be patient, but there is still no response from the finance team. Could you please assist me with this issue?

Resolved

$1,000

Withdrawals pending 5 days

I would like to ask for your help with two pending withdrawals at IWildCasino.

On 29 September 2026, I requested two separate withdrawals of €200 each (total €400). The casino states a maximum processing time of 72 hours. It is now 4 October 2026, more than 120 hours later, and both withdrawals are still pending.

A later withdrawal of €100, requested on October 3, was processed and paid before these two older requests, without any explanation.

I contacted the casino's finance department by email on 2, 3, and 4 October 2026 and have not received a reply. I have not been asked for any verification documents or additional information. Live chat tells me to contact you by mail.

For full transparency: after requesting these withdrawals, I made a new deposit of €30 on October 4 and played with that money. The €400 from the two pending withdrawals was not touched and still shows as pending. No bonus was active.

What I expect from the operator: payment of both withdrawals of €200 (total €400) to my chosen payment method without further delay, or a clear written explanation of the reason for the delay.

I have attached screenshots of the withdrawal requests and their pending status. Also, my emails to the finance department.

Thank you for your help.

Resolved

€400

Multiple withdrawals pending account balance and Finance Department not responding

iWild Casino – Multiple withdrawals pending, €2,362 account balance and Finance Department not responding

I am submitting this complaint regarding multiple pending withdrawals from my iWild Casino account, the lack of a clear response from the casino’s Finance Department, and ongoing difficulties obtaining clear records of my communications with the casino.

I have attempted to resolve this matter directly with iWild Casino through live chat and email, but I have not received a satisfactory resolution.

Current withdrawals and account balance

I currently have the following pending withdrawals:

* €439 submitted on 24 September 2026
* €439 submitted on 24 September 2026
* €438 submitted on 27 September 2026

The total amount currently requested for withdrawal is therefore €1,316.

In addition, I currently have €2,362 remaining in my casino account balance, which I also need to be able to withdraw.

Therefore, the total amount of funds currently concerned is €3,678, consisting of:

* €1,316 in pending withdrawals
* €2,362 remaining in my casino account balance

I am not claiming that the entire €3,678 has already been requested as withdrawals. I am clearly distinguishing between the €1,316 currently pending for withdrawal and the €2,362 that remains in my account.

Withdrawal processing times communicated by iWild Casino

I contacted iWild Casino live chat several times regarding my withdrawals.

The support team initially informed me that withdrawals are normally processed within 24 hours, with possible delays of up to 72 hours.

I was subsequently told in writing that my withdrawal requests were “currently in the processing queue.”

I was also told that withdrawals typically take place within 24 to 72 hours.

At another point, support explicitly told me that there were “no problems with your withdrawal requests at the moment” and that I did not need to worry.

Despite these statements, I have still not received a clear and concrete payment status for my current pending withdrawals.

Previous withdrawal information

iWild Casino’s Finance Department previously confirmed by email that:

* one €435 withdrawal had been successfully processed and paid out;
* another €435 withdrawal was scheduled to be executed on 24 September 2026.

This demonstrates that I have already received information from the casino regarding specific payment processing dates.

However, regarding my current withdrawals, I have not received the same level of concrete information.

Finance Department not responding

iWild Casino’s live chat directed me to its Finance Department for withdrawal-related matters.

The casino provided me with the following Finance Department email address:

[email protected]

I have contacted this department several times regarding my pending withdrawals.

However, I have not received a substantive response providing a clear status of my payments or a concrete payment timeframe.

When I contact live chat again, I am repeatedly redirected to the Finance Department.

This creates a circular situation:

Live chat → Finance Department → no substantive response → Live chat → Finance Department.

I am therefore unable to obtain a clear answer regarding my own funds.

Problems obtaining the chat transcript

There is also an additional issue concerning the records of my conversations with iWild Casino.

The live chat interface provides an option to “Send transcript” of the conversation to my email address.

However, when I use this function, the transcript is not received.

I therefore specifically asked the live chat support to send me the transcript of the conversation.

Instead of providing the transcript, I was once again asked to wait.

I am trying to maintain a complete record of my communications with iWild Casino concerning my withdrawals. I have therefore made a specific request for the transcript directly to the casino, but I have still not been provided with it.

I have nevertheless retained screenshots of the conversations and relevant communications myself.

Lack of clear communication

My main concern is not simply the processing time itself.

The main issue is the lack of a clear and consistent answer regarding my funds.

I have repeatedly been told that:

* my withdrawals are in the processing queue;
* withdrawals normally take 24–72 hours;
* there is no problem with my withdrawal requests;
* I should contact Finance regarding the matter.

However, when I contact Finance, I do not receive a substantive response.

When I return to live chat, I am redirected to Finance again.

I am therefore repeatedly being asked to wait without receiving a concrete explanation of the current status of my funds.

I am not claiming that iWild Casino has explicitly refused to pay me.

My complaint is that I currently have €1,316 in pending withdrawals and an additional €2,362 in my casino account balance, while I have been unable to obtain a clear and concrete answer regarding the processing and payment of these funds.

What I am requesting

I would appreciate AskGamblers’ assistance in obtaining a clear response from iWild Casino and resolving this matter.

Specifically, I am requesting that iWild Casino:

1. Confirm the exact status of the €439 withdrawal submitted on 24 September 2026;
2. Confirm the exact status of the second €439 withdrawal submitted on 24 September 2026;
3. Confirm the exact status of the €438 withdrawal submitted on 27 September 2026;
4. Process the three pending withdrawals without unnecessary further delay;
5. Confirm how and when the remaining €2,362 account balance can be withdrawn;
6. Provide a clear and specific payment timeframe for the outstanding funds;
7. Provide the requested transcript of my live chat conversation, or explain clearly why the transcript cannot be provided.

I have attempted to resolve this directly with iWild Casino and have given the casino multiple opportunities to provide a clear response.

I remain fully willing to cooperate with any legitimate payment-related procedure required from my side.

At this stage, however, I need a concrete response regarding my €1,316 in pending withdrawals and €2,362 remaining account balance, representing €3,678 in total funds concerned.

I have retained screenshots of the live chat conversations, withdrawal requests, account balance, emails sent to the Finance Department, and the responses received from iWild Casino.

I am submitting this complaint because I have been unable to obtain a clear resolution directly from the casino.

Rejected

€1,316

Not getting Withdrawal

Hi i played on i wild casino and deposited 250$ and won 400$. No bonus was included so there was no wagering requirement.
I chose to withdraw my 400$ and requested a withdrawal. First they said the withdrawals are instant and them said 24 hours. When today on day 2 i reached out to the support they said it will take upto 72 hours, now on day 3 i reached out again. Now they are saying they dont have any set timeframe for withdrawals. I feel cheated. Please help me.

Resolved

$400

Pending withdrawal casino doesn't answer

I am submitting this complaint regarding a €280 withdrawal from iWild Casino (iwildcasino.com), which has been pending for over one month.

I requested a withdrawal of €280 from my iWild Casino account more than one month ago. Unfortunately, I cannot currently access my casino account, so I am unable to check the exact date of the withdrawal or view its current status. I therefore do not want to provide an incorrect date.

After requesting the withdrawal, iWild Casino contacted me and requested KYC verification. I received the KYC request more than three weeks ago and submitted all the requested KYC documents almost three weeks ago.

Since submitting the documents, I have not received confirmation that my KYC documents have been reviewed or that my verification has been completed. I have also not received my €280 withdrawal.

I have contacted iWild Casino by email regarding the situation, but I have not received a meaningful response or a clear explanation of what is causing the delay.

In addition, I am currently unable to log in to my iWild Casino account. Because of this, I cannot independently check the status of my withdrawal, my account balance, or the status of my KYC verification.

I have fully cooperated with the casino’s KYC requirements and provided all documents that were requested from me. I have not been informed that my documents were rejected, nor have I been clearly informed that any additional documents are required.

At this point, I have been waiting for my €280 withdrawal for more than one month, and my KYC documents have been with the casino for almost three weeks without any clear update.

I am therefore asking iWild Casino to:

1. Confirm that my KYC documents have been received.

2. Confirm the current status of my KYC verification.

3. Explain why I am currently unable to access my casino account.

4. Explain the current status of my €280 withdrawal.

5. Process and pay my €280 withdrawal without any further unnecessary delay, provided that there are no legitimate outstanding requirements.

I am attaching the evidence I have available, including the KYC request, my correspondence with the casino, and proof that I submitted the requested KYC documents.

I would appreciate AskGamblers’ assistance in contacting iWild Casino and helping me resolve this matter.

I am happy to provide any additional information or evidence that AskGamblers may require.

Rejected

€280

1000CAD over 72 hours pending

I requested 2 withdrawals (500 and 600 CAD) over 72 hours ago, asked live chat for an update after 48 hours and was told to email the finance team. Emailed them but no reply. Live chat told me multiple times the longest pending time would be 72 hours and now they tell me to continue to wait for an email reply. No information at any point. It’s my first withdraw so offered to provide verification documents in advance to prevent further delays and was told they arent needed. Can’t get any info, hoping you can help. Thanks!

Resolved

$1,100

Documentation is not being accepted

I tried to request a withdrawal on August 3rd of €200

3 days later, the casino requested documentation from me, which I submitted.

Since that time, they have rejected my documentation for KYC; however, the documents I have sent clearly match the criteria.

They’re legible. To be sure, I’ve sent multiple variations.

Rejected

€200