More than 3 weeks waiting for withdrawal
Firstly, if you ever win at this casino, prepare for weeks of frustrating and infuriating conversations with people who will refuse to answer any questions and give you the most childish see-through lies as part of their act ....
I made a withdrawal 3 weeks ago, I was concerned I may have entered the account number incorrectly on the form (it asked for 12 numbers but my account has only 6)
So to ensure the withdrawal went through without an issue I contacted support with the simple question of whether I should put my bsb and account number to make up the required 12 numbers as it stated...
Support team after ignoring me for 10 minutes at a time and then switching me to a new operator and playing all sorts of childish games... They told me they had no idea and couldn't comment on that... and pointed me in the direction of their trustworthy and reliable finance team email...
In the 3 weeks since first trying to withdraw, I've sent over 100 emails with simple requests to this reliable team... never once have I gotten a direct response to my simple questions that the online support claims they cannot answerso after about 20 nicely written emails after the 7 days they chose to delay my withdrawal for no reason given (which is another breach of their terms/claims)... They cancelled my withdrawal because In fact I was meant to enter only 6 numbers, not the 12 numbers it instructed on the withdrawal form that was fine, I assumed somehow the support didn't receive my 20 emails... I went through the process again and filled it out correctly... I assumed I would now be a priority withdrawal as it was the casino's fault I'd had to wait a week without being provided with a simple answer that could have helped me amend the mistake at the start.... but of course despite being assured they were doing everything in their power to prioritise my withdrawal this time... it was almost another week before I received an email finally saying that my withdrawal had been successfully processed and paid out by the casino!
I was happy about this as just that week < personal information >... usually, once they've processed it and sent the email, I receive the funds that day if not the one after, every time! So after waiting 5 further days for the funds to clear... I decided to investigate... I looked at my withdrawal history and saw that instead of saying processed next to the withdrawal... it said cancelled! There were no funds in my account to suggest it had indeed been cancelled... and no contact by the casino suggesting there had been an issue or error... they had simply stolen my money and said nothing about it!!!
So I contacted support, get the same infuriating childish responses from people who I imagine maybe never had access to schooling or simply have no morals... later that day I received an email saying there had been an error with my "successfully processed" withdrawal... 5 days later... that's at least 3 days longer than it would even take for me to recieve the funds after they've been paid out... Obviously knowing it was another blatant attempt at defrauding me of my money... I simply asked for the receipt number and proof of funds paid number that is generated upon any transaction and they would have definitely received...
I also asked for information with a time stamp of when my initial withdrawal was made/processed etc all simple stuff that of course support claimed to not be able to access (except one support member who obviously hadn't been filled In on the scam and said they had full access until I pointed out that I'd just been lied to then). So they pointed Me In the direction of the email again... and of course my 20 emails have had no response, as it's quite clear there is no receipt number, if there was an error then it wouldn't have taken 5 days after being successfully paid, for an error to occur... and only after I pointed out they'd stolen my money, did it eventually return to my account .
So I went through the motions again, made a withdrawal request, begged with support to do the right thing as I need the < personal information >. Why do you even have all the false advertising saying the support etc is good when every single review states the truth about them... shut this site down and any affiliated/sister sites... these are vile human beings taking advantage of innocent people.
I have hundreds more pictures I can send once I look at my chat history and you can see just how terrible of a casino this place is. They're not even smart with their fraudulent tactics, I feel embarrassed for them that they believe that their constant lying is actually credible or valid.
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