Complaint #90 iWild Casino

Iwild casino scammed

By Mardos M.

1 year ago

Message on forum

Dear AskGamblers Team,

I am reaching out to you in desperation regarding a deeply troubling experience with iWild Casino. My account was recently banned without any explanation, and despite my repeated attempts to contact their support team, I have been met with silence.

Here is what happened:

I deposited €100 into my account and was fortunate enough to win €450. Naturally, I was excited to withdraw my winnings. However, the process quickly turned into a nightmare. iWild Casino began asking for my IBAN and other personal information, dragging out the withdrawal process for nearly 10 days. During this time, I complied with all their requests, providing every piece of information they asked for.

Then, without warning or justification, they suddenly closed my account. When I reached out to their support team to ask for an explanation, I was met with vague and unhelpful responses that completely ignored my concerns.

To make matters worse, not only have they refused to pay out my €450 in winnings, but they have also taken my original €100 deposit. This entire experience feels like a calculated scam – first luring me in with the promise of winnings, then stealing both my deposit and my winnings, while providing no clarity or resolution.

I feel obligated to warn others about their unethical and fraudulent behavior, but above all, I need your help. I have thoroughly reviewed their terms and conditions, and I am confident that I have not violated any rules. I am now left feeling powerless and frustrated.

Could you please assist me in resolving this issue? Your support would mean the world to me, as I feel I have no other avenue to seek justice.

Thank you in advance for your time and assistance.

Disputed Casino iWild Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that iWild Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mardodo10

• Sweden

1 year ago

IWild Casino,

Do you really have the right to scam me out of my original deposit of 100 euros as well?

Waiting for your response.

iWild Casino

• Representative

1 year ago

Dear AskGamblers,

We have provided the required information to the specified email address support@askgamblers.com.
Please check it.

Best regards,
iWild casino

Mardodo10

• Sweden

1 year ago

Dear AskGamblers,

Let’s assume, for the sake of discussion, that they are correct—although I strongly believe otherwise. Do they truly have the right to keep my original deposit of €100? I am confident that they do not.

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

Sudden Account review