Complaint #86 iWild Casino

Getting the runaround from this Casino

By Shelley M.

2 years ago

I played at this casino in the past, have spent a lot of money and got a couple of withdrawals without any issue. This time however, I'm definitely having an issue. On Oct 23rd I did 3 withdrawals. (They only allow $600 withdrawals, and just 3 at a time) So $1800 in total.

On Oct 26th, all 3 withdrawals were cancelled and back in my account. I went on instant chat and they told me that "I" cancelled them. I said..."No I didn't. I asked them when these cancellations went through. They told me 2:35am my time. I said No, I was asleep. I didn't do that.

So they told me to put through the withdrawals again and it should work. I did. On Oct 28th, the withdrawals were back in my account once again and it said they were cancelled. I went on instant chat and they told me to email the casino. So I did.

I finally heard back from them at night on Oct 29th. They told me there was some kind of "glitch" and they were sorry, there was nothing wrong with my account...and this time it will work. So I did it again. Nope. It didn't work. On Oct 31st the money was back in my account, and it said they were cancelled. I went on instant chat...they told me to email the casino. I did that, and today it is Nov 2nd and I still have not heard anything back. So yes, this has been going on for 10 days back and fourth.

Right now I have $6600 in my account at this casino....but I have not had any kind of solid answer on why this is happening?

Disputed Casino iWild Casino

Reason Delayed payment

Amount $6600

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Shelley123

• 6 reviews

1 year ago

It's 11/15/2024 and I have now been paid 100% of all money owed to me by iwild casino. Thank you very much AskGamblers for all your help. And iwildcasino...Thank you very much for following through and paying me the money. It's appreciated.

Shelley123

• 6 reviews

1 year ago

Thank you for reopening my complaint AskGamblers. Yes, After my first posting on here, iwild casino did make one payment to me.....which left a remainder of over $4500 in my account. (Again....They only allow a $500 max withdrawl, and you can do 3 at a time) So I withdrew $500 three times again. And just like the first time....it stayed in my account Pending for 2 days, after which I got an email from them saying it had expired and for me to do a withdrawal again. I tried to talk to instant chat, which were of no help at all. They simply tell me to email iwild at [email protected]. Which I have done many times with zero response. The main problem with all this is.....They do not work on weekends. From what I can see, it seems to me that they don't work Friday, Saturday or Sundays. So this whole dance, of doing a withdrawal, having it expire, then for them to email me to do it again....just goes on and on and on. By the time they email me, to tell me it has expired and to withdrawal it again....the weekend has come...so then that withdrawal also expires. It's just ridiculous! Its like that movie "Groundhog day" It just keeps repeating over and over again. Right now I have $4500 in my account. $1500 of which is "Pending for withdrawl" But two of those are going to expire tonight, and I will get the same letter from them. The other $500 will definitely expire because its just 2 days to the weekend, and again....they don't work weekends.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

iWild Casino Complaint Stats

Resolved 62 / 62

Avg. Amount $2,834

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

iWild Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 57 out of 57 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

iWild Casino Complaints

See all complaints for this casino

Unjustified delay in KYC

Subject: Unjustified Delay in KYC Verification for Withdrawal of $2798.39 CAD – Account: User948047641, Meghan Rubia

Casino Name: iWild Casino

Registered Email Address: [email protected]

Disputed Amount: $2798.39 CAD

Date of First Withdrawal Request: September 26,2026

Complaint Details

I am filing this formal complaint against iWild Casino due to an unreasonable delay of over a month in processing my KYC (Know Your Customer) account verification, which is directly preventing me from withdrawing my legitimate balance of $2,798.39 CAD.

Timeline and Summary of Events:

1. Withdrawal Request: Over a month ago, on September 26,2026 I submitted a withdrawal request for $2,798.39 CAD following gameplay on iWild Casino.

2. KYC Documents Submitted: Immediately upon request, I uploaded and emailed all required identification and verification documents, including government ID, proof of address, selfie with ID, bank statement/payment proof.

3. Follow-ups with Customer Support: I have contacted iWild Casino support via live chat and email several times to check on the status of my verification.

4. Unsubstantiated Communication Claims: Customer support repeatedly claims that their response emails regarding my KYC verification are failing to reach me. However, I continuously receive marketing, promotional, and automated system emails from iWild Casino to the exact same email inbox without any issue.

Grounds for Dispute:

Despite fully complying with all document requests and submitting legible, accurate, and complete information, my account verification remains stalled indefinitely. Claiming technical email issues while promotional emails successfully deliver leads me to believe this is an intentional stall tactic to delay my payout.

I have satisfied all playing conditions and account requirements to withdraw my funds.

Desired Outcome

I request that iWild Casino immediately complete the verification of my account and process the full withdrawal of my $2,798.39 CAD balance to my requested payment method without further delay.

Evidence Attached:

Copies of all submitted KYC documents.

Screenshots of my pending withdrawal request and account balance ($2,798.39).

Screenshots/transcripts of live chat conversations showing support's claims

about failed emails.

Screenshots of my email inbox demonstrating active receipt of iWild Casino promotional emails during the same timeframe.

Thank you in advance for your support with this matter.

NOTE: I was unable to upload all the evidential documents/pictures due to your restriction on maximum file size. If need be I can email them or get them to you another way if requested.

87h left

$2,798

Unresponsive support and KYC delay proactive account date of birth typo correction

I am filing this complaint due to a complete lack of response from iWild Casino support regarding a minor date-format typo on my profile..

Details of the Issue:
Upon account registration, my birth date as it relates to month day were inverted ie: 08/09/1982 vs 09/08/1982. To ensure full transparency and compliance with casino terms, I contacted iWild support proactively before submitting any withdrawal request to request a correction to this clerical typo and submit my verification documents.

Unresponsive Support Timeline:
Over the last 9 days, I have sent multiple emails outlining the date format discrepancy as well as reached out to live support.
I subsequently emailed full KYC documentation—including a high-resolution copy of my government-issued photo ID and proof of address—directly to [email protected] and [email protected].
I have attempted Live Chat with no resolution.
To date, iWild Casino has failed to respond or acknowledge my communication. I cannot initiate a withdrawal with mismatched profile details without risking an automated KYC flag, leaving my funds stuck.

Desired Resolution:
iWild Casino updates my account date of birth on the backend to the proper date.

iWild Casino reviews and approves my submitted KYC identification documents.

My account balance of $487.66 is cleared for standard withdrawal.

Resolved

$488

Withdrawal blocked due to KYC verification

Dear AskGamblers Complaint Team,

I am submitting a formal complaint against iWild Casino regarding the prolonged restriction of my withdrawals.

Since early September 2026, I have been unable to withdraw my funds. My account displayed a balance of 4,497.26 USDT.

For over six weeks, I have repeatedly cooperated with iWild’s KYC team and provided the requested documents.

The main issue concerns cryptocurrency deposits purchased through Swapped.

I purchased cryptocurrency through Swapped and entered the deposit wallet address provided by iWild. The funds were transferred directly to that address without using a personal cryptocurrency wallet.

Despite repeatedly explaining this, iWild continues demanding screenshots from a personal cryptocurrency wallet.

I have obtained transaction records from Swapped and screenshots from iWild showing the transaction hash, destination wallet address, and completed deposits.

However, my withdrawals remain restricted, and the verification process has not been completed.

I have repeatedly requested clear instructions regarding any missing documents and a reasonable timeframe for verification.

I respectfully request AskGamblers’ assistance in reviewing this dispute, obtaining clear verification requirements from iWild, and resolving the withdrawal restrictions.

I can provide all supporting evidence and correspondence.

Thank you for your assistance.

Rejected

$4,497

I am unable to withdraw my funds 1000 usd

Hello,
On October 4th, I made my first withdrawal attempt by submitting two separate requests of $500 each. More than 72 hours have already passed. I contacted customer support, and they referred me to the finance department, to which I sent an email; however, I have not received any reply yet.
Both withdrawal requests are still showing as "Pending." Support is telling me to be patient, but there is still no response from the finance team. Could you please assist me with this issue?

Resolved

$1,000

Withdrawals pending 5 days

I would like to ask for your help with two pending withdrawals at IWildCasino.

On 29 September 2026, I requested two separate withdrawals of €200 each (total €400). The casino states a maximum processing time of 72 hours. It is now 4 October 2026, more than 120 hours later, and both withdrawals are still pending.

A later withdrawal of €100, requested on October 3, was processed and paid before these two older requests, without any explanation.

I contacted the casino's finance department by email on 2, 3, and 4 October 2026 and have not received a reply. I have not been asked for any verification documents or additional information. Live chat tells me to contact you by mail.

For full transparency: after requesting these withdrawals, I made a new deposit of €30 on October 4 and played with that money. The €400 from the two pending withdrawals was not touched and still shows as pending. No bonus was active.

What I expect from the operator: payment of both withdrawals of €200 (total €400) to my chosen payment method without further delay, or a clear written explanation of the reason for the delay.

I have attached screenshots of the withdrawal requests and their pending status. Also, my emails to the finance department.

Thank you for your help.

Resolved

€400

Multiple withdrawals pending account balance and Finance Department not responding

iWild Casino – Multiple withdrawals pending, €2,362 account balance and Finance Department not responding

I am submitting this complaint regarding multiple pending withdrawals from my iWild Casino account, the lack of a clear response from the casino’s Finance Department, and ongoing difficulties obtaining clear records of my communications with the casino.

I have attempted to resolve this matter directly with iWild Casino through live chat and email, but I have not received a satisfactory resolution.

Current withdrawals and account balance

I currently have the following pending withdrawals:

* €439 submitted on 24 September 2026
* €439 submitted on 24 September 2026
* €438 submitted on 27 September 2026

The total amount currently requested for withdrawal is therefore €1,316.

In addition, I currently have €2,362 remaining in my casino account balance, which I also need to be able to withdraw.

Therefore, the total amount of funds currently concerned is €3,678, consisting of:

* €1,316 in pending withdrawals
* €2,362 remaining in my casino account balance

I am not claiming that the entire €3,678 has already been requested as withdrawals. I am clearly distinguishing between the €1,316 currently pending for withdrawal and the €2,362 that remains in my account.

Withdrawal processing times communicated by iWild Casino

I contacted iWild Casino live chat several times regarding my withdrawals.

The support team initially informed me that withdrawals are normally processed within 24 hours, with possible delays of up to 72 hours.

I was subsequently told in writing that my withdrawal requests were “currently in the processing queue.”

I was also told that withdrawals typically take place within 24 to 72 hours.

At another point, support explicitly told me that there were “no problems with your withdrawal requests at the moment” and that I did not need to worry.

Despite these statements, I have still not received a clear and concrete payment status for my current pending withdrawals.

Previous withdrawal information

iWild Casino’s Finance Department previously confirmed by email that:

* one €435 withdrawal had been successfully processed and paid out;
* another €435 withdrawal was scheduled to be executed on 24 September 2026.

This demonstrates that I have already received information from the casino regarding specific payment processing dates.

However, regarding my current withdrawals, I have not received the same level of concrete information.

Finance Department not responding

iWild Casino’s live chat directed me to its Finance Department for withdrawal-related matters.

The casino provided me with the following Finance Department email address:

[email protected]

I have contacted this department several times regarding my pending withdrawals.

However, I have not received a substantive response providing a clear status of my payments or a concrete payment timeframe.

When I contact live chat again, I am repeatedly redirected to the Finance Department.

This creates a circular situation:

Live chat → Finance Department → no substantive response → Live chat → Finance Department.

I am therefore unable to obtain a clear answer regarding my own funds.

Problems obtaining the chat transcript

There is also an additional issue concerning the records of my conversations with iWild Casino.

The live chat interface provides an option to “Send transcript” of the conversation to my email address.

However, when I use this function, the transcript is not received.

I therefore specifically asked the live chat support to send me the transcript of the conversation.

Instead of providing the transcript, I was once again asked to wait.

I am trying to maintain a complete record of my communications with iWild Casino concerning my withdrawals. I have therefore made a specific request for the transcript directly to the casino, but I have still not been provided with it.

I have nevertheless retained screenshots of the conversations and relevant communications myself.

Lack of clear communication

My main concern is not simply the processing time itself.

The main issue is the lack of a clear and consistent answer regarding my funds.

I have repeatedly been told that:

* my withdrawals are in the processing queue;
* withdrawals normally take 24–72 hours;
* there is no problem with my withdrawal requests;
* I should contact Finance regarding the matter.

However, when I contact Finance, I do not receive a substantive response.

When I return to live chat, I am redirected to Finance again.

I am therefore repeatedly being asked to wait without receiving a concrete explanation of the current status of my funds.

I am not claiming that iWild Casino has explicitly refused to pay me.

My complaint is that I currently have €1,316 in pending withdrawals and an additional €2,362 in my casino account balance, while I have been unable to obtain a clear and concrete answer regarding the processing and payment of these funds.

What I am requesting

I would appreciate AskGamblers’ assistance in obtaining a clear response from iWild Casino and resolving this matter.

Specifically, I am requesting that iWild Casino:

1. Confirm the exact status of the €439 withdrawal submitted on 24 September 2026;
2. Confirm the exact status of the second €439 withdrawal submitted on 24 September 2026;
3. Confirm the exact status of the €438 withdrawal submitted on 27 September 2026;
4. Process the three pending withdrawals without unnecessary further delay;
5. Confirm how and when the remaining €2,362 account balance can be withdrawn;
6. Provide a clear and specific payment timeframe for the outstanding funds;
7. Provide the requested transcript of my live chat conversation, or explain clearly why the transcript cannot be provided.

I have attempted to resolve this directly with iWild Casino and have given the casino multiple opportunities to provide a clear response.

I remain fully willing to cooperate with any legitimate payment-related procedure required from my side.

At this stage, however, I need a concrete response regarding my €1,316 in pending withdrawals and €2,362 remaining account balance, representing €3,678 in total funds concerned.

I have retained screenshots of the live chat conversations, withdrawal requests, account balance, emails sent to the Finance Department, and the responses received from iWild Casino.

I am submitting this complaint because I have been unable to obtain a clear resolution directly from the casino.

Rejected

€1,316

Not getting Withdrawal

Hi i played on i wild casino and deposited 250$ and won 400$. No bonus was included so there was no wagering requirement.
I chose to withdraw my 400$ and requested a withdrawal. First they said the withdrawals are instant and them said 24 hours. When today on day 2 i reached out to the support they said it will take upto 72 hours, now on day 3 i reached out again. Now they are saying they dont have any set timeframe for withdrawals. I feel cheated. Please help me.

Resolved

$400

Pending withdrawal casino doesn't answer

I am submitting this complaint regarding a €280 withdrawal from iWild Casino (iwildcasino.com), which has been pending for over one month.

I requested a withdrawal of €280 from my iWild Casino account more than one month ago. Unfortunately, I cannot currently access my casino account, so I am unable to check the exact date of the withdrawal or view its current status. I therefore do not want to provide an incorrect date.

After requesting the withdrawal, iWild Casino contacted me and requested KYC verification. I received the KYC request more than three weeks ago and submitted all the requested KYC documents almost three weeks ago.

Since submitting the documents, I have not received confirmation that my KYC documents have been reviewed or that my verification has been completed. I have also not received my €280 withdrawal.

I have contacted iWild Casino by email regarding the situation, but I have not received a meaningful response or a clear explanation of what is causing the delay.

In addition, I am currently unable to log in to my iWild Casino account. Because of this, I cannot independently check the status of my withdrawal, my account balance, or the status of my KYC verification.

I have fully cooperated with the casino’s KYC requirements and provided all documents that were requested from me. I have not been informed that my documents were rejected, nor have I been clearly informed that any additional documents are required.

At this point, I have been waiting for my €280 withdrawal for more than one month, and my KYC documents have been with the casino for almost three weeks without any clear update.

I am therefore asking iWild Casino to:

1. Confirm that my KYC documents have been received.

2. Confirm the current status of my KYC verification.

3. Explain why I am currently unable to access my casino account.

4. Explain the current status of my €280 withdrawal.

5. Process and pay my €280 withdrawal without any further unnecessary delay, provided that there are no legitimate outstanding requirements.

I am attaching the evidence I have available, including the KYC request, my correspondence with the casino, and proof that I submitted the requested KYC documents.

I would appreciate AskGamblers’ assistance in contacting iWild Casino and helping me resolve this matter.

I am happy to provide any additional information or evidence that AskGamblers may require.

Rejected

€280

1000CAD over 72 hours pending

I requested 2 withdrawals (500 and 600 CAD) over 72 hours ago, asked live chat for an update after 48 hours and was told to email the finance team. Emailed them but no reply. Live chat told me multiple times the longest pending time would be 72 hours and now they tell me to continue to wait for an email reply. No information at any point. It’s my first withdraw so offered to provide verification documents in advance to prevent further delays and was told they arent needed. Can’t get any info, hoping you can help. Thanks!

Resolved

$1,100

Documentation is not being accepted

I tried to request a withdrawal on August 3rd of €200

3 days later, the casino requested documentation from me, which I submitted.

Since that time, they have rejected my documentation for KYC; however, the documents I have sent clearly match the criteria.

They’re legible. To be sure, I’ve sent multiple variations.

Rejected

€200