Complaint #139 iWild Casino

iWild Casino - Delaying the payment and requesting unnecessary information that I have already provided earlier

By Agota M.

10 months ago

About a week and a half ago, I initiated a €1000 withdrawal. Then the site was updated, and supposedly all withdrawal requests were “accidentally” deleted. I submitted the withdrawal request again, but it was canceled, and they requested new KYC documents, even though I had already submitted everything a few weeks ago. I even received a reply by email confirming that I wouldn’t need to go through this process again in the future, whether depositing or withdrawing.
I sent the requested documents a week and a half ago, and then they contacted me again asking for the other side of the document. I sent it immediately — nearly a week ago now — and I’ve heard nothing since. The withdrawal option is disabled, and I can’t initiate any payouts.

I’ve successfully withdrawn from the site once before without any issues, but now they are clearly stalling, and I’m not even getting proper responses via email — just generic replies on live chat telling me to wait for an email from the KYC team. I’ve been doing that for almost two weeks, but the situation isn’t progressing at all, and there is absolutely no valid reason to withhold my funds.

I don’t have any other accounts, and I submitted valid, clear documents both now and previously. I really like the site, but this is becoming a joke. This is not my first and definitely not my last deposit, yet it feels like they’re trying to avoid paying out. This is my first significant win, and it’s off to a really disappointing start.

Disputed Casino iWild Casino

Reason Delayed payment

Amount €1000

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

9 months ago

I received the money. It was a very long process, but I got it.
I requested to close my account because trust is very important when it comes to a casino site, and I believe it has been compromised here. That said, it’s not a bad site, and I still recommend it. The issue has been resolved, thanks to the iwild and aslgamblers teams.

Inactive user

9 months ago

The transaction has indeed been accepted. As soon as the money arrives in my account, I will inform you immediately

iWild Casino

• Representative

9 months ago

Dear Shiduro and AskGamblers team,

We inform you that technical work was carried out on the site.
At the moment, the updates are complete.
The relevant department notified that the funds were successfully withdrawn to the player.
Thanks to the AskGamblers team for participating in solving this issue.

Best regards,
iWildcasino

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

Sudden Account review