Complaint #169 iWild Casino

Delayed withdrawal and verification for 11 days

By Kirill D.

7 months ago

Message on forum

There were no problems when I started depositing, and I insisted on verifying my account before it was needed because I wanted fast withdrawals when needed. But they calmed me that everything is alright, verification is random, and may not be needed. The KYC department decides.

So on my third deposit, I deposited 30euro for a 100% deposit, 30x wager, and 10 times max withdrawal. I did not receive the bonus, asked the support, and they credited it with 60x times wager requirements.

I reached the requirements and received the maximum bonus of 345 USDT.

The support helped me navigate how I should withdraw CRYPTO. I did a withdrawal, and the waiting began. For

For 4 days, my withdrawal was pending. After that, a verification of my ID was requested.

I gave them on the same day, and still no response from that mysterious KYC department. The regular support does not know when it is going to be ready. When I ask, I have received various answers from 1-2 hours to 72 hours to 5 working days.

Today was the 8th day since I want to withdraw, and I dont think this is normal, so I ask for your help. Even if you do not help me, make sure other people know and think twice before depositing in Iwild Casino..

Disputed Casino iWild Casino

Reason Verification issues

Amount $345

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

7 months ago

Dear @Kupotypboto,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

7 months ago

Dear AskGamblers and Kupotypboto,

All withdrawal requests have been processed. Thank you for your request.

Best regards,
iWild Casino Representative.

AskGamblers

• Support Team

7 months ago

Dear @Kupotypboto,

Thanks in advance for your cooperation.

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

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