Complaint #167 iWild Casino

Delayed Withdrawal and KYC Verification iWild Casino

By Daniel K.

7 months ago

Dear AskGamblers Team,

I am submitting a formal complaint against iWild Casino regarding a delayed withdrawal of my funds, currently totaling $5,974.

On September 27, I requested my first withdrawal of €850. I waited until October 2, when my withdrawal requests were canceled, and I was asked to complete the KYC verification process. On the same day (October 2), I submitted all the required documents.

On October 8, I contacted iWild Casino’s live support to ask why the KYC process was taking so long and to express my desire to withdraw my funds. The response I received was:

“We understand that waiting for a long time can be frustrating, and we are unable to specify when you will be verified, but we will send a request for faster processing.”

On October 9, I was informed that one of my documents needed to be resent in better quality, which I did immediately.
On October 10, I was asked to provide an additional document for address verification, which I also submitted the same day. Since then, I have been waiting again without any further updates.

It is extremely frustrating to experience such long delays in the withdrawal process, especially since I had already been verified in the past and was actively playing and withdrawing funds.
In my opinion, iWild Casino is intentionally delaying my withdrawal, which has significantly reduced my trust and confidence in the platform.

I have kept copies of all correspondence and screenshots from the live chat, which I can provide if required.

I kindly ask AskGamblers to assist in ensuring that my KYC verification and withdrawal request are completed without any further unnecessary delays.

Thank you for your time and assistance.

Disputed Casino iWild Casino

Reason Verification issues

Amount $5974

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jakejsbyl

• Czech Republic

7 months ago

I have received all the money, thank you for processing it, and also thank you to AskGamblers for the help.

Jakejsbyl

• Czech Republic

7 months ago

Hello, I am requesting iWild Casino to process the payout of my last withrawal from October 20th.

Jakejsbyl

• Czech Republic

7 months ago

Hello, I am currently waiting for the final withdrawal of money.

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

Sudden Account review