Complaint #148 iWild Casino

Complaint Against iWild Casino Withheld Withdrawals

By Player4132

9 months ago

Dear Askgamblers team,

I would like to raise a formal complaint regarding my withdrawal issue with iWild Casino.

I deposited funds directly from my Skrill account and played without accepting any bonuses.

On July 23, 2025, I played slots and I won 2985 EUR, and later submitted withdrawal requests.

Since Skrill is no longer available for withdrawals (it was before, but after website maintenance no longer) I was required to use my credit card instead.

Before processing, the casino asked me to complete KYC verification again, even though I was already verified.

As part of the new KYC procedure, I was asked to provide:

A picture of my ID.

A photo of me holding the ID.

A utility bill for address verification.

A photo of the front and back of my payment card (with only the first and last 4 digits visible, CVV hidden).

I submitted all the requested documents. Shortly after, I received a message from KYC confirming:

“We are glad to inform you that the provided documents are enough for your current verification status and no additional documents are required at the moment, feel free to play and enjoy our games.”

After receiving this confirmation, I submitted a €840 withdrawal request to my verified card.

However:

After 48 hours, my withdrawal was canceled by iWild Casino — without any email notification.

When I contacted live support, I was told:

“It appears that the withdrawal was canceled by the payment provider. Please feel free to recreate the withdrawal request.”

When I tried again, the withdrawal option was blocked with the message:

“Withdrawal isn’t possible. Your previous bets are being reviewed by the game or sport provider to ensure fair play. You can withdraw again once review is completed.”

When I contacted support again, they informed me:

“Your previous bets are currently under review by the game or sports provider to ensure fair play. You will be able to withdraw again once the review is complete.”

When I asked for a timeframe, I was told:

“Unfortunately, we are unable to provide an ETA at this moment. You will receive a notification once the provider’s check is complete.”

This means that:

My account is fully verified.

I deposited via Skrill and attempted withdrawals via my verified credit card.

I followed every KYC requirement, including providing sensitive financial documents.

Yet my withdrawals (total balance €2,985) are being withheld indefinitely, without any clear explanation or timeline.

At this point, it looks like iWild Casino is deliberately delaying payments. While they allow me to continue playing, they do not allow me to withdraw my winnings.

I kindly request AskGamblers assistance in ensuring iWild Casino processes my rightful withdrawal of €2,985 without further unnecessary delays.

I have full proof, including:

Screenshots of the withdrawal cancellation.

Copies of KYC messages confirming verification.

Chat transcripts with customer support.

Thank you for your support.

Disputed Casino iWild Casino

Reason Declined payment

Amount €2985

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Player4132

8 months ago

Dear AskGamblers Team,

I am happy to confirm that I have now received all of my funds from iWild Casino.

Thank you very much for your assistance and support throughout this process. You helped ensure that my case was resolved and my winnings were paid.

This complaint can now be considered resolved and closed.

iWild Casino

• Representative

8 months ago

Dear Player4132 and AskGamblers,

We wish to update the player that all their withdrawals have now been completed fully and successfully. We thank the player for their cooperation.

Respectfully,
iWild Casino Representative

iWild Casino

• Representative

8 months ago

Dear Player4132 and AskGamblers,

One of the player's new withdrawal requests has been processed successfully by the financial team earlier today. At the moment, we are working on the last request. We have also noted that player currently has balance leftover remaining. If they wish to withdraw their balance fully, we kindly ask the player to combine the remaining funds with their remaining withdrawal requests to receive them quicker than with two separate transactions.

Respectfully,
iWild Casino Representative

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

Sudden Account review