Complaint #67 iWild Casino

Casino delays and then cancels withdrawal been trying for over 2 weeks

By SummerOwls1903

1 year ago

I have been trying to withdrawal $500 of winnings from IWild Casino with multiple attempts for over 2 weeks. Everytime I request the withdrawal, I wait the required amount of processing time, sometimes even longer, to log back into my account and find my withdrawal either still pending or cancelled all together by the casino. I have repeated this cycle about 7 times now with no correspondence from the casino as to why. I have tried to contact the live chat, casino support via email and the financial department via email and receive no response to my questions.

IWild casino claims “The financial department processes all withdrawal requests within 24 hours after the successful identity and account verification every day from 9.00-18.00 (GMT+3)”. I verified my account successfully within 24 hours of having the account so that is not the issue.

This issue has also happened with 2 other previous withdrawals of $500. Luckily after waiting and re-requesting the funds multiple times I finally received the money. I will attach proof of my withdrawal requests to this complaint.

Disputed Casino iWild Casino

Reason Delayed payment

Amount $500

Discussion

AskGamblers

• Support Team

1 year ago

Dear @SummerOwls1903,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

1 year ago

Dear SUMMEROWLS1903 and ASKGAMBLERS,

After a thorough review, we have determined that the player has already utilized these funds, rendering them unavailable for withdrawal.

We appreciate Askgamblers for acknowledging all the procedures involved in this complaint.

Respectfully,

iWild Casino Representative

AskGamblers

• Support Team

1 year ago

Dear iWild Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

SummerOwls1903

1 year ago

I received another email 2 days in a row that my request for withdrawal was once again cancelled and I’ve had to re-request again. I spoke to live chat support and they stated it would be expedited but still nothing received in my account.

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

Sudden Account review