Complaint #145 iWild Casino

Casino cancelling withdrawals and now withdrawal has been pending for 9 days

By NSPaulsen

9 months ago

Hello AskGamblers,

I have been attempting to withdraw over $700 since July 31st. During this time, I have submitted four separate withdrawal requests, but each one has been cancelled by the casino with the explanation of “issues with payment provider.” I have tried both available methods—Mifinity and Credit Card—with no success.

What is concerning is that a smaller withdrawal of around $300 was successfully processed via Mifinity during this same period. However, every attempt to withdraw the $700+ has either been cancelled or left pending.

My most recent request was submitted on August 8th—9 days ago—and it is still pending. Despite multiple assurances from support that my case has been “expedited” to the financial department, no progress has been made. They continue to cite a processing timeframe of 24–72 hours, but this has been greatly exceeded.

At this point, I kindly ask for AskGamblers’ assistance in ensuring that the casino processes my withdrawal and pays out my funds without further unnecessary delays.

Thank you for your help.

Disputed Casino iWild Casino

Reason Delayed payment

Amount $710

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

NSPaulsen

• 1 reviews

9 months ago

I have today received my funds after my withdrawals were approved. Thank you to AskGamblers and to the casino for finally resolving this issue.

You can close the complaint now.

Thanks.

AskGamblers

• Support Team

9 months ago

Dear @NSPaulsen,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

9 months ago

Dear NSPaulsen

We inform you that we have received a response from the relevant department.
We have received confirmation that the withdrawal of funds is currently approved.
Thank you for your patience.
We also thank the AskGamblers team for their participation in resolving this issue.

Best regards,
iWildcasino

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

Sudden Account review