iWild Casino - Been 5 days no withdrawal

Hello! Thank you for this message, we'll try to solve your problem. Can you write your email, please?

Best regards,
iWildCasino

Thanks for the reply.

It's <email address removed>

Dear iWild Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Lifesabeach! We have verified your details. You passed the verification on our casino and received the payment on June 16th. Check your crypto wallet.
Thanks,
iWildCasino

Dear @LifesAbeach,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello, so, I have reached out to my wallet providers.
They want me to provide a transaction ID and or a hash ID
I tried to give them the ID 5810943.
And according to them they cannot use it to verify the transaction.
Are you able to provide as much details as you can for them to verify this transaction?

Here is what they require.
Thanks.

We hope this information will help you.

https:­//b­tc.b­it­aps.co­m/b­cdb­909­824­ccf­9a7­9d5­289­ad9­8ae­ab9­135­232­71a­9b2­cd1­2fe­9df­ea7­247­741005

Sincerely,
iWildCasino

I am not too sure what is happening but this is their reply.

omg, I am such an idiot and I really do apologize for this inconvenience.
I, unknowingly changed my btc address and the money was sent to an old btc address.
is there anyway for iwildcasino to retrieve the funds back that were sent to the previous address?
I am so sorry and truly embarrassed.
Sorry ASKGAMBLERS and sorry Iwildcasino.

However, if possible for iwild to retract that previous transaction and send it to my new btc it would mean a lot.
if that is not possible then it is acceptable as it was my own stupidity.