Complaint #110 iWild Casino

66200 won a week ago and no payout or reaction

By kristof.de.cuyper

1 year ago

I won 66200€ a week ago.

They normally pay out only 3 x 400€ per day, but now I'm waiting for a week and no payout yet.

Also tried to e-mail them many times, but they don’t reply.

Chat always says the same. I Will forward it to the financial department, but they don’t respond.

The phone number on the site is also fake, so calling is no option.

Disputed Casino iWild Casino

Reason Delayed payment

Amount €66200

Discussion

AskGamblers

• Support Team

11 months ago

Dear @kristof.de.cuyper,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

11 months ago

Dear kristof.de.cuyper,

We will escalate your inquiry to the relevant department and share the information with you as soon as it becomes available.
Please note that the department does not operate over the weekend.
We expect to receive a response by Monday and will provide you with an update accordingly.
Thank you for your understanding.

Best regards,
iWild Casino Representative

kristof.de.cuyper

11 months ago

400€ per week is not succesfully, your terms and conditions say literaly 72h payout after request. That is not possible if you only do 1 payout of 400 a week. The provider is able to do more than that. You are a casino with the possibility to bet big, if you cant handle to pay out if someone wins a buffer amount, you should only let them bet for penny’s. The deposits where big that I made, so should be the payouts. It can not be that it is sometimes possible to pay out 1200€ a day 5 days, that makes 6000€ a week, and the other time it is only possible to pay out 400€ on a whole week. That is just bullshit and if it is the truth, you realy need to change from provider immediantly because that is simply en insane and bad for you as a casino. You Will loose players realy Fast if this is how it is done.

iWild Casino

• Representative

11 months ago

Dear kristof.de.cuyper,

Please, let us clarify the situation once again.
Withdrawals from our side are confirmed within the established timeframes in accordance with our terms and conditions. However, the actual processing of payments is handled by the payment provider, which operates independently from us.
Please rest assured that we make every effort on a daily basis to expedite all transactions. As you can see, withdrawals are being successfully processed.

Best regards,
iWild Casino Representative

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

Sudden Account review