Withdrawal complaint
MY irishluck complaint,i also took advantage of there 11.00 no deposit i had to wager £550.00 before cashing out and the maximum cash out is £99.00 but before i can cash i have to deposit,anyway i played shamrock slot,got very fortunate and got balance up to 648.00 ......so i wagered the 550.00 and thought time to take out my 99.00 ,so off to cashier and i see no visa withdrawal which i always use,so i finally got hold of chat,because there phone number didnt work?? ..now feeling a bit concerned how to get paid.They said i had to deposit at least 25.00 and i could deposit using visa,so i did 25.00 on my debit card.so i am now owed 124.00...still no visa withdrawal icon,i had to open a skrill account,,so skrill opened off to withdraw,but now they are emailing me saying i cant withdraw because i havent deposited using skrill? so yep you guessed it i deposited another 25.00 using skrill,so i am now owed my x2 £25.00 and the £99.00 so = £149.00...so NOW CAN I WITHDRAW i gasped in chat......NOO was the cry back ...but why??..they said they would email me..email reads cant withdraw because they dont have i.d...i have just spent 2 hours doing doc's..they want,driving licence,passport,utility bill,credit card statement,copy of debit card,bank statement and i had to sign a letter..also doc's had to be in jpeg as pdf are not excepted,so i sent all of them this morning ...no response...tried phone again still not working,back to chat 3 hours had past and they finally said they have my doc's...now they are saying i have to wait 2 business days for them to decide when or if i can get paid...,i think you can guess my opinion on irish luck...
...steve..(rizzo1)..
there emails responding to me below.........
1st email
3/10/13
Dear Steven,
We have received and verified the documents you sent. Thank you very much for your cooperation.
Regards,
Irish Luck Security Department
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2nd email
13/10/13
Dear Steven
Following up on your email.
We would like to inform you that your withdrawal is in the final stage
of processing and should be completed early this week. You can rest
assured that you will receive your winnings.
The average processing time for withdrawals is indeed 2 to 5 business
days. However at times, depending on how busy it is or for first time
withdrawals, it can take a little longer than it normally does.
Thank you for contacting us. If you have any further questions, please
don't hesitate to contact us again.
Have a nice day.
Sincerely,
Irish Luck Customer Service
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3rd email
17/10/13
Dear Steven
Regarding the delayed withdrawals.
We have received information from our processor that due to some technical issues the withdrawals are being delayed.
We expect them to be finalized and start to show up before the end of the month.
Our apologies for the delays and we thank you very much for your patience with this.
If you have any further questions, please don't hesitate to contact us again.
Sincerely,
Irish Luck Customer Service
.....................................................................................................................................
4th email
17/10/13
Dear Steven
Your will be processed as soon as possible.
Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.
Have a nice day.
Sincerely,
Irish Luck Customer Service
........................................................................................................................
5th email
21/10/13
Dear Steven
Following up on your email.
As you have been previously informed, your withdrawal has not yet been completed due to unforeseen delays.
We are doing all that we can in order to process your withdrawal as soon as possible.
Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.
Have a nice day.
Sincerely,
Irish Luck Customer Service
......................................................................................................................
6th email
28/10/13
Dear Steven
Following up on your email.
We expect any pending withdrawals to be resolved by the end of this week as you were informed earlier.
Thank you for understanding.
If you have any further questions, please don't hesitate to contact us again.
Sincerely,
Irish Luck Customer Service
will you guys contact me by email to let me no what I should do next......
I don't no what to do ,or where to go with this......< email removed >
regards...
steven...
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