Please help me here, I have to write this complaint after waiting for payment from Immerion for over a week. After a lot of fuss and writing back and forth, my withdrawal was finally cancelled.
I made a withdrawal August 28, and waited until yesterday September 6 (they promise processing within most 72 hours), but received different explanations every day. I have screenshots from every contact with the support, they came with different explanations, like technical issues or unforeseen circumstances, and in the end they have cancelled my withdrawal, said that it was my bank that rejected the transaction. The money is now neither in my bank account nor in the casino account, so just like that I got rid of my 500 euro winnings. Looking forward to here from you here and finally getting my money.
