Immerion Casino - Delaying withdrawals and lack of information

Dear @kierowcabombowca,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

I currently have 4 withdrawal requests, 2 of which are overdue, and tomorrow is the deadline for the third one. The total amount is around $4,000, as it’s in PLN. Each withdrawal is $1,000, which is the maximum amount that can be withdrawn per day.

Dear Immerion Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear KIEROWCABOMBOWCA and ASKGAMBLERS,



We have relayed all the information to our Finance Department.



Please be assured that your request is under review and will be addressed at the earliest opportunity.



We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.



Respectfully,
Immerion Casino Representative

Currently, all withdrawals are delayed, with the oldest one from September 19th. Don’t you have 72 hours to process withdrawals according to your terms and conditions?

Dear KIEROWCABOMBOWCA and ASKGAMBLERS,



We have identified and resolved an issue with the payment system.

We invite the player to proceed with the withdrawal of their funds.

Respectfully,
Immerion Casino Representative

I received 4 withdrawals that I completed in the last few days. After adding the withdrawal, it appeared on my account almost immediately. However, I still haven’t received the withdrawals that I had completed earlier. At the moment, 4 withdrawals are missing that I processed previously. They are no longer all visible in the history at least not all of them. However, I took screenshots, so I am attaching them here.

Dear Immerion Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear KIEROWCABOMBOWCA and ASKGAMBLERS,



At the moment, the issue with the payment system has been resolved, and the player is receiving their withdrawals in accordance with our established limits

Respectfully,
Immerion Casino Representative

Askgemblers, you can close this complain its resolved. Thank you for your help