Hello , i have made 1400 profit on the day and cashout 1100 , after the cashout i have put the loss limit of 300 so i dont cancel the withdraw to play as i cant , but the thing is they did let me loss all the money 1400 when it says clearly the limit starts when is first set , i have been to chat and they closed my account , dont know for what and they said they will email me after they found out what the problem was is over 48 hours know , what do i care about there system error for me is easy to verify it takes me 5 min as an amator to find out what happen , and they should refund me the money over 300 loss , the amount they need to give back is about 1050-1110 cant tell exatcly the amount because my account is closed and cant check transactions no more , lucky i took a picture of me setting the limit before the account closure , here is some chat transcrips so you guys know i did put the limits as the chat was weird , first the system did not work told me to go back , second they close my account wich is weird and why , ? i cant wait any longer as the cashout takes ages as well so please accept the case .
second chat Anton Sat, 06/02/18 10:09:19 am Europe/London
Hello beby0011, I'm Anton. How may I help you?
beby0011 10:09:23 am
why u self exclude me ? 10:12:42 am
i put loss limit and i was able to play more 10:13:42 am
then the limit was set up
Anton 10:14:55 am
I have contacted the relevant department in charge to look into the issue that youraised and aslo temporarily closed the account until we have an answer
how long will that be ?
if i dont get the refund ill be open cases all over forum like askgamblers casino meister , u guys avoided to awnser me and not u locked my account asweel 10:16:08 am
How have we avoided answering you? I have informed you that this needs further checks. We will get back to you once we have resolved it.
when will that be ?
24 hours ?
Anton 10:18:29 am
Yes we usually get a response within 24h. Sometimes it may take longer if the issue is more complicated, but we will inform you if that should be the case