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BitStarz Casino - Refusing to comply with Responsible Gaming Policy and to refund me

RESOLVED
janette.barker.7 United Kingdom
posted on January 4, 2015.

I self exclude my self on the 18 of December and my account was close however they were sending me email and they gave me a prize for 25 euros I ask the account to be reopen and it was open within 5 minutes I deposit 450 pounds aprox. I ask for refund as was allow to reopen my account but they said no that they opened because I ask ? They should say no as I was self excluded ! But now they don't want to give me my money back !!

janette.barker.7 United Kingdom
posted on January 5, 2015.

Hi bit starz refund me the money i Deposit 550 but the refund 400 They kept 150 euros because they said is adm fees, is that legal ?

janette.barker.7 United Kingdom
posted on January 5, 2015.

I have received an email from Bitstarz and they will refund EUR 150 tomorrow

janette.barker.7 United Kingdom
posted on January 7, 2015.

Is resolved they pay me all yesterday

BitStarz Casino complaints

  • 11 of 11 resolved
  • 1 day avg response
  • 3 days avg complaint life
  • 246 USD avg amount

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