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BitStarz Casino - Refusing to comply with Responsible Gaming Policy and to refund me

RESOLVED
Complaint Info
Disputed casino BitStarz Casino
Reason Refund declined
Amount £ 550
Inactive user
Posted on January 8, 2015

I self exclude my self on the 18 of December and my account was close however they were sending me email and they gave me a prize for 25 euros I ask the account to be reopen and it was open within 5 minutes I deposit 450 pounds aprox. I ask for refund as was allow to reopen my account but they said no that they opened because I ask ? They should say no as I was self excluded ! But now they don't want to give me my money back !!

Inactive user
Posted on January 5, 2015

Hi bit starz refund me the money i Deposit 550 but the refund 400 They kept 150 euros because they said is adm fees, is that legal ?

Inactive user
Posted on January 5, 2015

I have received an email from Bitstarz and they will refund EUR 150 tomorrow

Inactive user
Posted on January 7, 2015

Is resolved they pay me all yesterday

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