Ag Awards

Casino770 - I cant withdraw my winnings

Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Posted on July 15, 2015

i went on casino770 and got 25 free to spend and won lots ov money :) and it said if you put 30 pounds on you will get 200% bonuse ??? so i put it on ! and played my bonus and went to withdraw and wouldnt let me?? it said you have 45bonus to play and 740 to spend befor you can withdraw!! so i did on the slots wen i finished the game i went to withdraw again it said the bloody same thing so i asked for help with the chat lady and even she didnt no so she passed is on to tec supp and they would send me a email no joy at all so can eny1 help me on this all i want is my winnings x

Posted on July 8, 2015

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that you didn't fulfill wagering requirements, because of that you couldn't withdraw your winnings. Can you please confirm?

Posted on July 11, 2015

Dear @mintday,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on July 15, 2015

Based on evidence that we received from a casino management player's withdrawal was declined because he/she didn't met a wagering requirements. We consider this complaint resolved and closed.

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