Pending Withdrawal and Account Disabled

Hello AskGamblers team,

I would like to file a complaint against HollyWin Casino and ask for your assistance in resolving this issue.

Here is what happened:

1. I registered an account at HollyWin Casino.

2. My account was fully verified. The casino did not request any additional verification documents, and there were no outstanding verification requirements.

3. Yesterday, I won money and submitted a withdrawal request of €480 to my USDT wallet.

4. Today, approximately 22 hours after submitting the withdrawal request, I discovered that I could no longer access my account. When attempting to log in, I received the following message: "Your account is disabled"

5. I have not received my €480 withdrawal. My account has been disabled without any prior notification or explanation.

I have already contacted the casino by email to ask why my account was disabled and when I would receive my pending withdrawal. However, the casino has not responded.

I am providing screenshots showing that my account has been disabled, as well as a copy of my email communication with the casino.

I kindly ask the AskGamblers team to help me resolve this situation. I do not understand why a fully verified account was disabled immediately after I requested a withdrawal.

I have no intention of giving up the money I won fairly. I simply want HollyWin Casino to process my €480 withdrawal.

P.S. The casino is completely silent and is not responding to my emails. I would appreciate the forum's assistance in getting this matter resolved and receiving my outstanding payment.

Thank you.