Delayed payment
I am writing to lodge a formal dispute against Hollywin Casino for unreasonably stalling my withdrawals, totaling $13,232.60 AUD.
On Monday, November 2, 2026, at 06:06 AM, I requested three separate withdrawals to my debit card:
• 1,232.60 A$
• 6,000.00 A$
• 6,000.00 A$
My account is completely and fully verified. Every single document required under their KYC policy—including Identity (Passport/ID), Address (Statement), Payment ownership verification, and Additional requested files—has been uploaded and displays a green approved checkmark in my profile settings.
It has now been over 86 hours, and all three transactions remain firmly in "PENDING" status. When I contacted live support, the agents gave vague boilerplate answers claiming the issue was "escalated to a relevant department" but openly admitted they have no additional information or valid security reason to hold my funds.
Because my account is verified and there are zero outstanding compliance requests, there is no justification for this delay. The casino is clearly stalling to force a manual reversal of my winnings. I request that Hollywin Casino immediately approve all three transactions so they can clear to my banking network.
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