Complaint #6 Hajper Casino

Payment extreme delayed 235418 SEK

By besion g.

2 years ago

Hello there. I have start playing at Hajper casino 17.09.2023 and I have deposited 10000 SEK

I am registered normally with bank id same as all casinos in Sweden and while I was playing I won 235418 SEK.

I was very happy and after that u try to make withdrawals but after some minutes my account was closed and my withdrawals were not sent to my bank account.

I contact live chat and the operator says to me we have a routine security check, all the time they give me the same answer.

After some days i sent email also and i get the answer that we will give you an answer for maximum one week (not counted the weekends days).

I am waiting for one month long and still i didn't get any reply from them. Please help me!

Disputed Casino Hajper Casino

Reason Delayed payment

Amount kr235418

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

2 years ago

Dear @besion87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hajper Casino

• Representative

2 years ago

Dear Team, Dear Customer,

apologies for the delayed response on this platform and thanks for you patience and extending our timeframe.

This case has been resolved through direct contact with the player and we are currently in direct contact with the player awaiting his bank details in in order to arrange a payment.

Thank you for your efforts!

Andreas
Hajper

AskGamblers

• Support Team

2 years ago

Dear Hajper Casino,

We respectfully request that you provide us with a timeframe for the conclusion of the investigation, considering the duration of time that has already passed. Without a defined timeframe, we regret to inform you that we may need to consider closing the complaint as unresolved until such time that the investigation is completed.

Thanks in advance for your cooperation.

Hajper Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $12,578

Avg. Complaint Duration 13 days

Avg. Response Time 1 day

Hajper Casino Complaints

See all complaints for this casino

Delayed withdrawal of 27000 SEK

I have been a customer at Hajper Casino for several years and have made many deposits and withdrawals without problems before. However, I have never previously withdrawn as much as 27,000 SEK. The only difference this time is that I won a somewhat larger amount.

Three days ago I requested a withdrawal of 27,000 SEK. The withdrawal was approved but the money has still not reached my bank account.

During the last three days I have contacted support several times and received different explanations. First I was told to wait 24 hours, then I was told to wait three days, and now I am being told that another department is handling the case and that support has no insight into the status.

I have followed the timeframes given by the casino, but I still have not received my money or any clear information about where the payment is.

Later today I will also submit a complaint to Spelinspektionen and open a case with Allmänna reklamationsnämnden. If the matter is not resolved promptly, I plan to file a civil claim in the district court next week.

I have a good understanding of these processes, but I still wanted to write here because I believe the way this situation has been handled is unacceptable and reflects very poorly on the operator.

I am simply requesting that Hajper Casino investigate this withdrawal and process the payment of 27,000 SEK to my account.

Unresolved

kr27,000