Hello
I recently signed up to this casino and made a deposit from my bank account. I won around $1000 then ask for a withdrawal. I submitted my ID, my credit card, a utility bill. Then I get an email saying they wanted a snapshot of my ecopayz which I submitted. Then they want a picture of my bank account. I supply that. Then i get an email saying I needed to take a selfie holding a sign saying "Hi, Gunsbet" with the date and my ID in one hand. I supply that. Next they want one with two hands showing, the sign, my ID and also the live chat open and showing in the selfie....again i supply. Then a few hours later I log in to see the progress and i was informed my account is closed and winnings/deposits confiscated due to fraud. I asked what they were talking about, as I have never been accused or commited fraud. The chat just said its closed forever due to fraud. So i sent an email to support, they told me he same. I asked for proof, which they wont provide. They keep saying I falsified documents and stole money from a bank....I think I would know if i did that, as I would be in jail. I keep emailing and asking for the proof, but only get the same answer. I have made several withdrawals at other casinos with no issue. Im sure all casinos employ similar fraud detection methods.
< copied emails and chats removed; reason - containing sensitive personal information >
