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Gunsbet Casino - Not honoring personal bonus offer

RESOLVED
Complaint Info
Disputed casino Gunsbet Casino
Reason Bonus not given
pekibar Montenegro Message
Posted on August 16, 2019

I got email from gunsbet casino a day before to deposit with some code for sixt deposit. I do that but didnt recive bonus.I chat whit support and she tell me that i abuse bonus so i can play only real money.This my only sixt deposit for couple years i registred there. But why they send me this email, maybe i would deposit somewhere else, they cheat me.

Username peroni

Posted on August 17, 2019

Dear PEKIBAR and AskGamblers Team,

The process of promotion letters mailing is automatic and programmed for a particular time, the same as the process of the bonus ratio calculation.

We would like to inform the player that the letter was sent out before his bonuses were turned off since the bonus ratio was calculated to be too high.

Paragraph 6 of the Bonus terms and conditions states:

"The player is not allowed to abuse the bonus offers. Abuse is the relation of received bonuses to amount of deposits: 70% of bonus funds with 5 deposits, but not more than 9 deposits, 50% of bonus funds with 10 deposits or more. In case of such abuse, Casino has the right to prohibit the Player to receive any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it."
(https­://­www.gu­nsb­et.c­om­/bo­nus­-terms)

However, the promotion dispatch was already sent out, so the user received the letter earlier than the bonuses disablement.

We are sorry for this misunderstanding.

We have issued the bonus to the player post factum because we do not want him to have any bad experiences with us and always trying to create a fair playing environment at GunsBet Casino.

Warmest regards,
GunsBet Casino Team

pekibar Montenegro Message
Posted on August 17, 2019

I can confirm that i recive bonus.
I hope that gunsbet will not confiscate winnings from this bonus if i manage to clear him.
Thank you Askgamblers

Posted on August 18, 2019

Dear PEKIBAR,

We want to inform you that your winnings from this particular bonus will not be confiscated if you follow all our bonus terms and conditions. You can familiarize yourself with them following the link: https:­//w­ww.g­un­sbe­t.c­om/­bon­us-­terms

Moreover, we wholeheartedly believe that this bonus will be bring you much pleasure.


Warmest regards,
GunsBet Casino Team

pekibar Montenegro
Posted on August 18, 2019

Ok, i got this bonus, askgamblers can close this.
Thank you all
Petar

AskGamblers
Posted on August 19, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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