Complaint #17 GreatWin Casino

Withdrawal pending since 27th of Feb and verification tab disabled

By Mate G.

3 years ago

Dear Askgamblers and GreatWin casino!

I am trying to solve my hassle with this otherwise good casino that has been going on for the past month, and I hope we can achieve something productive.

I have been an active player on this site with multiple previous successful withdrawals. The latest one, which I requested on February 27th, is still in a pending state due to one missing verification document, which I have already supplied in the email.

The casino has requested screenshots of my Skrill transaction history from December to March. I tried uploading it through their internal interface, however, it allowed me to upload 5 documents in total, when it consists of 9 screenshots. After the upload, the casino requested the rest of the screenshots (data for December) to be uploaded, however, as I have mentioned previously, the limit did not allow me to do it.

After talking to their chat representative, he advised me to email the screenshots to the support, which I did, clearly stating my username, etc. I did this on March 14th, 2023, but I have not received a meaningful answer.

Today, March 21st, the verification tab is no longer available from my menu, and when I try to access it through "https://greatwin1.com/en/account/verification" (the link has been saved in my browser), there is an empty page showing up.

To summarize:
- Withdrawal amount pending: 350 EUR
- Withdrawal initiate date: February 27th, 2023
- Verification documents were sent, and uploaded, but now, for some reason, the verification page is disabled in my account.
- My goal with this complaint: To make my account fully verified and make the casino process my withdrawal.
- Relevant proof in the form of screenshots has been attached.

Thank you in advance.

Disputed Casino GreatWin Casino

Reason Delayed payment

Amount €350

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

mate246

• Hungary • 2 reviews

3 years ago

I have received my funds, thank you all for the cooperation. Please feel free to close this as resolved!

mate246

• Hungary • 2 reviews

3 years ago

Dear Greatwin & AskGamblers!

The document has been sent through email. Unfortunately, I can not find the verification tab in my profile on the site.

Thanks.

GreatWin Casino

• Representative

3 years ago

Dear Customer,

Thank you for reaching out.

Please accept our sincere apology for the delay in checking your document. We have now reviewed the latest files you sent, but we require the transaction history to be sent as 1 file in PDF format, and not in 9 separate screenshots of your desktop. Please download the transaction history from Skrill as 1 file in PDF format and send it to [email protected] or upload to your casino profile.

Moreover, please try to navigate manually to the verification page in your profile, rather than attempt to reach it from a link. We will make sure to check the file with priority when you send it.

Best regards,
GreatWin.com

GreatWin Casino Complaint Stats

Resolved 26 / 26

Avg. Amount $1,086

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

GreatWin Casino Complaints

See all complaints for this casino

500 usdt not credited yet

Subject: Deposit Not Credited – Urgent Assistance Needed

Hi AskGamblers Team,

I recently created an account on GreatWin and deposited 500 USDT via TRC-20. However, the deposit has not been reflected in my account balance.

I have contacted the website’s live chat support multiple times, and each time, they only told me that “your request is in queue,”, without providing any clear resolution or timeline.

I am very concerned about this situation and would like your help to investigate whether this website is legitimate or a potential scam. My username is: Akhil9565.

I have attached screenshots of the transaction ID, deposit confirmation, and chat conversations with their support team for your reference.

Please advise on the next steps and assist me in recovering my funds if possible. This issue is causing me significant stress, and I would greatly appreciate your prompt response.

Rejected

$500

Closed account with funds remaining and refusing to pay them out

Hello,

A few nights back, I made quite a bit of money on GreatWin Casino.

I initiated a $600 withdrawal, and when I woke up, my account was "disabled".

Upon contacting support, they told me that my account had been closed due to an administrative decision.

I contacted them via email over a day ago and have not received a response.

Their live support chat told me my funds were "frozen" and that I would not be able to access them.

The amount in the account was $3,234, and I currently have no way to access or withdraw those funds.

Resolved

$3,234

Payment is delayed more than 15 days for no reason

Dear I have registered 2023 in greatwin and deposited and lost so before I did not try to withdraw funds. I did withdraw now and they kept the transaction pending for no reason for almost 15 days and I talking to support they are playing with me each time saying different words. What I feel is they don’t want to give me the money because no more patients can’t wait anymore they take 15 days for crypt withdrawal it’s so funny.

Resolved

$19

Great Win Casino - Pending withdrawals for 15 days

I have 2 pending withdrawals for over 2 weeks now. Live chat just keeps on saying “Very soon I promise”. There service email does not respond back either. No idea how to get my money back. There are no bonuses associated. Its just straight cash deposit and withdrawal. I have asked them to KYC verify me multiple times. Same response “there is no need. We’ll let you know when verification is needed”. I genuinely have no idea anymore how to get my money back other than getting 3rd parties involved.

Resolved

€140

Delay payment start 12 dec

Chronology

I made for deposit $170 12th dec and I am playing and have won, total $370 and for now I have not still received money for 13 days. Live chat customer service still gives excuses and excuses.

username < username removed >

And now I not have received my withdrawal total $370. Greatwin please do not hold my money I am very long to wait for my money. Please follow up on my withdrawal i really need money.

Resolved

$370

I have made 3 withdrawals since November 20th

Hello. I have made 3 withdrawals since November 20th, for a total of USD 1,498. I used USDT ERC20 method. So far they have not been processed. From the casino's live support, the only thing they say is that they are delayed and I have to wait. Also, I sent emails to the support that never answered me. Honestly, more than a considerable amount of time has passed.
I attach the screenshot of my last chat with the Casino and the screen of the withdrawals requests.
So, can u help me Askgamblers?

Thanks

Resolved

$1,498

Withdrawal pending for 9 days

It's been 9 days since I made a withdrawal request but it is still pending.

Every time I ask live support I get repeat answers that it will be processed soon but no sign of any progress.

Withdrawal request was made on 18/11/2024 and it's 27/11/2024 today.

The withdrawal time phase they give is 3-5 days

Resolved

₹50,000

Withdrawal pending since 12 days and no help

Requested withdrawal on 12/09/2024 50000 they said it will be processed in 5 days. After 5 days I got help from live support and everytime they said my request was at final stage and I would get the payment in the nearest time.. On 22nd suddenly asked for verification document which I had already sent them but no progress as they didn't reply emails at all. It's been 12 days now they just accepted the deposits and when time of withdrawal I have written my awful and worst experience at greatwin.com

Username- < username removed >

Any progress I will write here and update

Resolved

₹50,000

I have delayed withdrawal for days

Hello, I'm now waiting since 10.9 for my withdrawal. I have 3 pending each 500€ and not 1 got processed yet.

It said under withdrawal 1-3 workdays what seems to be not true.

Support not really helpful what seems to be common. Would love if I can get some help here appreciated.

If i have another 2000€ balance if this continues I wont be able to cash out till next year.

Resolved

€4,500

Declined Withdrawal Requests

I have been trying to request a withdrawal for over two months from this website and I am unable to reach anyone to process my withdrawal.

Then they requested all my documentation which I provided to them. They asked for my bank's month of March statement which I provided through the website and by email. When I emailed support they assured me that by providing the statement for March, I would be able to withdraw, which I provided. Then support never emailed me back since June 23rd.

After that, they asked me for the month of February, which I again provided and never received an answer.

At this point, it just appears that they are going through hoops and bounds to cancel my withdrawal requests. And when I check the verification within the website, they do not show me anymore what documents are left to send.

On a separate note, when I go to reviews on TrustPilot from this particular website, it seems that I am not the only individual having similar issues.

Resolved

$1,233