Complaint #17 GreatWin Casino

Withdrawal pending since 27th of Feb and verification tab disabled

By Mate G.

3 years ago

Dear Askgamblers and GreatWin casino!

I am trying to solve my hassle with this otherwise good casino that has been going on for the past month, and I hope we can achieve something productive.

I have been an active player on this site with multiple previous successful withdrawals. The latest one, which I requested on February 27th, is still in a pending state due to one missing verification document, which I have already supplied in the email.

The casino has requested screenshots of my Skrill transaction history from December to March. I tried uploading it through their internal interface, however, it allowed me to upload 5 documents in total, when it consists of 9 screenshots. After the upload, the casino requested the rest of the screenshots (data for December) to be uploaded, however, as I have mentioned previously, the limit did not allow me to do it.

After talking to their chat representative, he advised me to email the screenshots to the support, which I did, clearly stating my username, etc. I did this on March 14th, 2023, but I have not received a meaningful answer.

Today, March 21st, the verification tab is no longer available from my menu, and when I try to access it through "https://greatwin1.com/en/account/verification" (the link has been saved in my browser), there is an empty page showing up.

To summarize:
- Withdrawal amount pending: 350 EUR
- Withdrawal initiate date: February 27th, 2023
- Verification documents were sent, and uploaded, but now, for some reason, the verification page is disabled in my account.
- My goal with this complaint: To make my account fully verified and make the casino process my withdrawal.
- Relevant proof in the form of screenshots has been attached.

Thank you in advance.

Disputed Casino GreatWin Casino

Reason Delayed payment

Amount €350

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

mate246

• Hungary • 2 reviews

3 years ago

I have received my funds, thank you all for the cooperation. Please feel free to close this as resolved!

mate246

• Hungary • 2 reviews

3 years ago

Dear Greatwin & AskGamblers!

The document has been sent through email. Unfortunately, I can not find the verification tab in my profile on the site.

Thanks.

GreatWin Casino

• Representative

3 years ago

Dear Customer,

Thank you for reaching out.

Please accept our sincere apology for the delay in checking your document. We have now reviewed the latest files you sent, but we require the transaction history to be sent as 1 file in PDF format, and not in 9 separate screenshots of your desktop. Please download the transaction history from Skrill as 1 file in PDF format and send it to [email protected] or upload to your casino profile.

Moreover, please try to navigate manually to the verification page in your profile, rather than attempt to reach it from a link. We will make sure to check the file with priority when you send it.

Best regards,
GreatWin.com

GreatWin Casino Complaint Stats

Resolved 28 / 28

Avg. Amount $1,162

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

GreatWin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 22 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

GreatWin Casino Complaints

See all complaints for this casino

Payments have been delayed by weeks

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I played on this casino a over a month ago and gained a total balance of (about) 5200 euros. After I started to withdraw during august I got an unfortunate problem where I could only withdraw 800 euros a day and make a one request max per day (and 3 at the same time pending max).

Now after almost a month I have only received 800 euros of my money with large majority of my balance still on my account either in a pending state or as balance that I can’t even request to withdraw. These types of waiting times are insane and with this rate I will receive all of my money maybe during next year.

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Withdrawal payment delays

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Delay in withdrawals

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I have requested withdrawals from Greatwin, totalling $3150 at the moment. One of the withdrawals is from July 30th, which is now well over their terms stated three business days to process. They did process two previous withdrawals, after I escalated the issue to the vip team. However, since then, my vip level has dropped and now they won’t reply via the vip email.

I am simply hoping to have my withdrawals processed in a timely and fair manner and hope that you can assist with this. Attached is a picture of the pending withdrawal since July 30. I have screengrabbed other photos too detailing the timeline if they are helpful. Appreciate your help a lot and I hope the casino will respect my request.

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Subject: Deposit Not Credited – Urgent Assistance Needed

Hi AskGamblers Team,

I recently created an account on GreatWin and deposited 500 USDT via TRC-20. However, the deposit has not been reflected in my account balance.

I have contacted the website’s live chat support multiple times, and each time, they only told me that “your request is in queue,”, without providing any clear resolution or timeline.

I am very concerned about this situation and would like your help to investigate whether this website is legitimate or a potential scam. My username is: Akhil9565.

I have attached screenshots of the transaction ID, deposit confirmation, and chat conversations with their support team for your reference.

Please advise on the next steps and assist me in recovering my funds if possible. This issue is causing me significant stress, and I would greatly appreciate your prompt response.

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Closed account with funds remaining and refusing to pay them out

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A few nights back, I made quite a bit of money on GreatWin Casino.

I initiated a $600 withdrawal, and when I woke up, my account was "disabled".

Upon contacting support, they told me that my account had been closed due to an administrative decision.

I contacted them via email over a day ago and have not received a response.

Their live support chat told me my funds were "frozen" and that I would not be able to access them.

The amount in the account was $3,234, and I currently have no way to access or withdraw those funds.

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Great Win Casino - Pending withdrawals for 15 days

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Delay payment start 12 dec

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username < username removed >

And now I not have received my withdrawal total $370. Greatwin please do not hold my money I am very long to wait for my money. Please follow up on my withdrawal i really need money.

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I have made 3 withdrawals since November 20th

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I attach the screenshot of my last chat with the Casino and the screen of the withdrawals requests.
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Thanks

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