Complaint #65 GreatWin Casino

Payments have been delayed by weeks

By Joel T.

6 days ago

Hi!

I played on this casino a over a month ago and gained a total balance of (about) 5200 euros. After I started to withdraw during august I got an unfortunate problem where I could only withdraw 800 euros a day and make a one request max per day (and 3 at the same time pending max).

Now after almost a month I have only received 800 euros of my money with large majority of my balance still on my account either in a pending state or as balance that I can’t even request to withdraw. These types of waiting times are insane and with this rate I will receive all of my money maybe during next year.

Disputed Casino GreatWin Casino

Reason Delayed payment

Amount €4440.01

Discussion

61 hours left for GreatWin Casino to respond.

user801937

• Finland

1 day ago

Like I said before, I am keeping this case open for as long as it takes to receive every single cent of my balance.

GreatWin Casino

• Representative

1 day ago

Dear Player, 

We are writing to provide an update regarding your pending withdrawal requests: 

Withdrawal submitted Sep 21, has been processed on September 25
Withdrawal submitted Sep 25: Scheduled for processing on October 1 

Depending on your payment provider and bank, please allow 3 to 5 business days from the date of processing for the funds to appear in your account. 

Thank you for your patience and cooperation throughout this process! 

Kind regards, 
GreatWin Team

user801937

• Finland

4 days ago

I am keeping this case still as open one to guarentee that I get rest of my money in a reasonable timeframe. I had to wait for a month to get the last withdrawals to be completed…

GreatWin Casino

• Representative

5 days ago

Dear Player,

Thank you for contacting us.

We can confirm that your last pending withdrawal request dated September 21st has been forwarded to the relevant department for processing and we will inform you as soon as it has been processed.

Your current remaining balance on your account is €1,240.

Thank you for your patience.

Best regards,
Greatwin Team

GreatWin Casino Complaint Stats

Resolved 28 / 28

Avg. Amount $1,162

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

GreatWin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 22 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Complaint Status

61h left

€4,440

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