Complaint #4 GoProCasino

Won't self exclude me despite numerous emails sent

By Shan2

6 years ago

Hi have asked this casino GoPro casino to self excluded me as I have a gambling problem I have emailed them since the 20 th July 2019 all images are attached I would like my deposits refunding from the day I asked to be self excluded .

Please get me self excluded as there not listening to me or replying to any emails and I'm putting in all my money

Disputed Casino GoProCasino

Reason Account closure

Amount £636.53

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Shan2

6 years ago

Thank you for refunding me happy with the outcome

Shan2

6 years ago

Thankyou will be I be recieving the rest of the money owed to me I have sent emails to the email address you supplied me but it's not recieving any as screen shot above

GoProCasino

• Representative

6 years ago

Hi there again,

Apologies for the late reply, it is unusual for us to handle customer enquires over a public forum.

The matter was raised with the Payments Department, it seems that an error was made at the time of processing the payment which meant that you were sent less than you were owed. This is now being rectified so please keep an eye on your email inbox for updates regarding this payment.

Please also note that, when you created your account, you selected Euros (€) as your currency rather than Pounds Sterling (£). The total overall amount that you are to receive is €697 of which some funds have already been sent as you stated. Please be aware that if the bank or card account in which you are receiving the funds is in a currency other than Euros (€), there may be a difference in the amount that you initially deposited owing to a fluctuating exchange rate as prescribed by your bank and you may also incur charges by your bank for receiving foreign currencies.

If there’s anything else that you need assistance with, please do get in touch with our Support Department through Live Chat or via telephone.

Best regards,
GoProCasino.com

GoProCasino Complaint Stats

Resolved 1 / 2

Avg. Amount $2,271

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

GoProCasino Complaints

See all complaints for this casino

Been given intentionally false bonus rules information more than once

I played multiple aspire global casinos cashiopiea & “piratespin and won 7000$ cdn between them in a span of a couple weeks (also lost my fair share on their other platforms).

Then I deposited 200$ and received 100% match offer.

All there terms are i identical, same employees answering questions for all casinos.

I wanted to confirm the max bet as I found it to be worded tricky. I asked prior to playing at GOPRO to protect myself even though all the other platforms told me $4 is the max bet. I attached what Gopro sent me and I even asked them to confirm with their floor manager what the max bet was, they all reassured me $4.

I never bet over 4$ until playthrough was met. The two other casinos above payed me out and I spun 4$ all the time on both.

They denied because I breached their bonus terms of max bet. I asked their workers and they promised me I could bet 4$. I had a good balance off of the bat and did well luckily. I wasn’t tried to rush through the play through.... once I met it I was spinning up to $15.... I got up to 8k and as lows as $500.

On top of it I never used the bonus funds and was also told the bonus terms only start once you loose your initial deposit, “real money”.

They’ve denied me and ignored the fact that I have evidence of their employees giving me the wrong info and I have to pay for it???

Why pay me on the other two casinos if I broke their terms of betting $4??? No warnings???

What a joke... they say their decision is final but it’s time as I’ve waited 2 months for the world to see how much of a joke they really are.

I have conversations saved, chats saved, emails saved. This is only a small glimpse of their wrong doings, purposely misleading their customers, its a win win for them. You loose or it’s breach of terms.

They still haven’t even payed me my initial deposit back either, they said they did through ecopayz but I checked and never got it...

They scammed me of $5000 Canadian.

I can provide more proof of their lies and deceptions, just let me know what evidence you need.

Thank you,,

Cheers

Unresolved

$5,000