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Complaint #19 GoldRun Casino

Withdrawal still pending over 1 week

By rumbaba

6 years ago

Message on forum

Hi
I have a £50 win still pending despite it showing my docs have been verified. No response to my email to them. They asked me to send in docs which i did. Disgusting customer treatment. My friend won £3000 and was paid out almost immediately without verification. Please could you step in and get my money. I must have already deposited around £200 so really fed up that they are hanging on to a measly £50.

Disputed Casino GoldRun Casino

Reason Delayed payment

Amount £50

Discussion

There are no replies at the moment.

GoldRun Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $2,571

Avg. Complaint Duration 3 days

Avg. Response Time 3 days

GoldRun Casino Complaints

See all complaints for this casino

Let me deposit after self exclusion

On 18/05/19 I requested a self exclusion and permanent closure of my account. The casino replied the same day confirming my account had been closed.

On 23/05/19 I asked the to reopen my account and they replied saying I could do so on 24/05/19. On 24/05/19 I asked them to reopen my account which they did. I went onto deposit and lose around £4000.

On 04/06/19 I complained to the casino that I do not think they should have allowed me to reopen my account and requested a refund of my deposits made. They replied on 05/06/19 refusing my request stating I had asked for my account to be reopened and they apply a 7 day waiting time before they will reopen it.

I had requested self exclusion and permanent closure of my account so they should not have allowed me to reopen my account and make the deposits.

Any help with this will be much appreciated.

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