Complaint #18
GoldRun Casino
Let me deposit after self exclusion
7 years ago
On 18/05/19 I requested a self exclusion and permanent closure of my account. The casino replied the same day confirming my account had been closed.
On 23/05/19 I asked the to reopen my account and they replied saying I could do so on 24/05/19. On 24/05/19 I asked them to reopen my account which they did. I went onto deposit and lose around £4000.
On 04/06/19 I complained to the casino that I do not think they should have allowed me to reopen my account and requested a refund of my deposits made. They replied on 05/06/19 refusing my request stating I had asked for my account to be reopened and they apply a 7 day waiting time before they will reopen it.
I had requested self exclusion and permanent closure of my account so they should not have allowed me to reopen my account and make the deposits.
Any help with this will be much appreciated.
On 23/05/19 I asked the to reopen my account and they replied saying I could do so on 24/05/19. On 24/05/19 I asked them to reopen my account which they did. I went onto deposit and lose around £4000.
On 04/06/19 I complained to the casino that I do not think they should have allowed me to reopen my account and requested a refund of my deposits made. They replied on 05/06/19 refusing my request stating I had asked for my account to be reopened and they apply a 7 day waiting time before they will reopen it.
I had requested self exclusion and permanent closure of my account so they should not have allowed me to reopen my account and make the deposits.
Any help with this will be much appreciated.
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