Dear AskGamblers Complaint Team,
Today I received an email from Goldenbet stating that my account had been permanently closed due to alleged violations of their Terms and Conditions specifically sections 10 (Anti-Fraud Policy) and 12 (Withdrawal and Refund Policy). They also stated that my full account balance had been forfeited as a result.
However:
I was never informed of the specific violation I allegedly committed.
I was not given a chance to respond, defend myself, or provide documentation.
I had completed all necessary verification steps to the best of my knowledge.
I used only one account, with my own identity and payment methods.
Goldenbet's Terms allow them to confiscate funds at their sole discretion without prior notice, which I believe is being applied unfairly and without due process in my case.
I am requesting AskGamblers' assistance to:
Help obtain a detailed explanation of the alleged violation.
Review whether the closure and fund seizure were justified.
Seek the return of my original deposit, at the very least, if no valid fraud has been proven.
I am willing to provide all relevant documentation, including ID, payment proofs, and account history, upon request.
They have blatantly robbed me and taken my money. Not only did they confiscate my winnings, but they also refused to refund my own deposited funds, which total tens of thousands of euros. I have done absolutely nothing wrong, I played like a normal customer, without violating any of their terms or engaging in any suspicious activity. They have requested verification from me at least six times, and I provided all required documents every single time. Despite complying fully, they continue to fabricate reasons to block my account and withhold my funds without any valid justification.
