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Golden Lady Casino - Will it ever pay my winnings?

Complaint Info
Disputed casino Golden Lady Casino
Reason Delayed payment
Amount € 200
Posted on December 14, 2016

Hello. I explain my problem.
The October 10, 2016 I deposited € 25 and I played in the end I managed to win 400 Euros, I have taken and I 'came the mail telling me' 'the withdrawal in and being processed' 'neidue days I they have requested the documents and I sent them right away. Since that time I have not had more news from them. every time I write in chat do not respond to me.
Today and December 13, and after two months my collection is still being processed andnot I want to give an explanation for this delay, but above all keep telling me in two days will be paid, but do not.
You can help me? thank you so much

Posted on December 17, 2016

Dear @teckandrea81,

Please let us know if there's some update on your issue.

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