Ag Awards

Golden Lady Casino - Delaying my withdrawal

Complaint Info
Disputed casino Golden Lady Casino
Reason Delayed payment
Amount $ 472
Posted on October 1, 2016

I have a pending withdrawal since September 19, 2016 the site states withdrawal can be reverse up to 24hrs my request is still in reversible mode. When i asked about it online chat agent Mathieu claimed it may take up to six days. It has been 10 days and it is in reversible mode. I again contacted online help Mathieu again responded oh you will get your money next week we are having technical difficulties. When I enquired why wasnt I sent an email telling me of the issue he ended the chat session abruptly.
Am at fault not to have read the reviews on this casino before i deposited my money.

Kindly assist if you can the amount is 472 USD

Posted on October 5, 2016

Dear @Pusket,

Please let us know if there's some update on your issue.

Posted on October 12, 2016

This case has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more chance hoping that both parties will reach to a satisfactory resolution.

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