Complaint #4 Gizbo Casino

Unpaid 50 euros and unjust account block

By Dawidzoom94

1 year ago

Dear AskGamblers Team,

I am filing this complaint against Gizbo Casino due to the unjust blocking of my account and the refusal to refund my €50 deposit.

I deposited €50 into my Gizbo Casino account, but the funds were never credited. I immediately contacted customer support and requested a refund to my bank account since I did not want to wait indefinitely to play. The support team assured me that the money would be returned within 4-5 days and that my account would be deleted.

However, more than a week has passed, and I have not received my money. When I contacted support again, they informed me that my account had been blocked for "violating the rules" and that they could not process my withdrawal. When I asked them which rule I had allegedly violated, they refused to provide an explanation and have since ignored my messages.

This is highly unprofessional behavior and a clear indication that Gizbo Casino does not operate fairly. I demand an immediate refund of my €50. If this issue is not resolved, I will take further action against the casino and warn other players about this situation.

I kindly request the AskGamblers team to assist me in resolving this issue.

Best regards,

Disputed Casino Gizbo Casino

Reason Refund declined

Amount €50

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dawidzoom94

1 year ago

Dear Gizbo Casino Support Team,

Thank you for unblocking my account and crediting my €50 deposit. However, I would like to request a withdrawal of my funds back to my bank account, as I initially intended.

Please process the withdrawal using the same payment method I used for the deposit. Let me know if you require any additional information to complete the transaction.

Best regards,
David Crnjac

Gizbo Casino

• Representative

1 year ago

Dear player and representatives of AskGamblers!

We have thoroughly reviewed all the information, including the details of your interaction with our support team.

We sincerely apologize for the inconvenience. Your account has been unblocked, and you will be able to log in on February 21 after 00:00 UTC. Additionally, a deposit of 50 euros has been credited to your game balance.

Should you have any further questions, please don't hesitate to contact our technical support team.

Best regards,
Gizbo Casino

AskGamblers

• Support Team

1 year ago

Dear Gizbo Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Gizbo Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $52

Avg. Complaint Duration 23 hours

Avg. Response Time 14 hours