Complaint #1 Game Spot Casino

Verification delayed despite submitting all requested documents

By Elisabbet

1 month ago

I am concerned about the long verification process at GameSpot Casino. I submitted all requested documents, including my passport, selfie, and account statement, and I am still waiting for verification to be completed.

My withdrawal remains pending, and despite contacting support several times, I have only been asked to wait longer. I understand that KYC checks are necessary, but several days have passed without any clear update or completion timeframe.

I hope the Security Team reviews my documents as soon as possible and processes my withdrawal. Until this issue is resolved, my experience with the casino remains disappointing.

Disputed Casino Game Spot Casino

Reason Verification issues

Amount $412

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Game Spot Casino management failed to provide reasonable justification and/or solid evidence which could help us review and decide on this case adequately.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Game Spot Casino

• Representative

1 week ago

Dear AskGamblers Team,

Thank you for your message.

We would like to confirm that the player's case has been fully reviewed by our Anti-Fraud Department.

Following the investigation, it was determined that the player had violated the platform's Terms and Conditions. Consequently, in accordance with Section 24.2 of our Terms and Conditions, the player's account was permanently closed and the remaining balance was confiscated.

This decision is final and will not be reconsidered. Therefore, no funds will be returned to the player.

Best regards,
Game Spot Team

AskGamblers

• Support Team

2 weeks ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Game Spot Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Elisabbet

2 weeks ago

The casino approved all of my verification documents, and my account was fully verified. However, instead of processing my withdrawal, they closed my account and confiscated my balance of $412.
I would like to emphasize that I successfully passed the verification process, so I do not understand the reason for confiscating my funds and closing my account.
The issue remains unresolved, and I kindly ask for your assistance in recovering my money.

Game Spot Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $470

Avg. Complaint Duration 16 days

Avg. Response Time 2 days

Game Spot Casino Complaints

See all complaints for this casino

Delay of verification check

Hello. I registered at this casino on April 21st. I took the deposit bonus, which wasn't sticky, won with my own money, canceled the bonus, and withdrew $527. They eventually asked me for verification. I uploaded my passport and a selfie, and it was approved quickly, but I couldn't process the withdrawal because they were asking for verification. The chat is constantly out of touch. I emailed them, and they replied that verification wasn't complete and would require up to 14 days. I emailed them after 14 days, and they asked for a bank statement and said I'd have to wait another 14 days. 30 days have passed, and they're still telling me to wait, with no timeframe. As of today, I'm 55 days into the wait. It feels like they're simply delaying the payment. I'm asking the forum administration to help me expedite the entire process. Thank you very much in advance.

Resolved

$527