Delay of verification check

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Verification is complete, and the funds have been withdrawn. Thank you.

Could you please tell me what stage my verification is currently at? I’m surely not the first player to undergo such an extensive check. How long does it usually take?

Dear AskGamblers Team,

We fully understand the player's concerns regarding the duration of the verification process and sincerely regret that it has taken longer than either the player or we would have preferred.

However, we would like to emphasize that the review is still actively ongoing and has not been suspended or neglected. The delay is caused by mandatory enhanced compliance procedures applicable to this account, including AML/CTF and sanctions-related checks required under Sections 24.5 and 3.1 of our Terms and Conditions.

Unfortunately, these procedures cannot be expedited or bypassed without compromising our regulatory obligations. At this stage, we are also unable to provide an estimated timeframe for completion, as the review has not yet been finalized.

Please be assured that this is not a case of inactivity or unwillingness to resolve the complaint. We remain committed to completing the verification as soon as all mandatory checks have been concluded, and the player will be informed immediately once a final decision is available.

We kindly ask AskGamblers to take these circumstances into consideration when reviewing this case.

Thank you for your understanding.

Best regards,
Game Spot Team