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NetBet Casino - Software glitch won't let me finish my free spins

RESOLVED
posted on February 26, 2018.

I taken a mobile bonus on netbet casino 10 free spins on Aloha clusters pay I hit the bonus on the game i was getting free spins retriggerd I was on my last spin but I was getting game errors game unavailable (0) I did reload the game but I was getting the same error and I can not complete the last spin so the game can payout my winnings on the last spin due to the errors I had logged out and back on the game but it's doing the same error my username name is nightfox79 as you see in the pictures Im just getting this error all the time with no payment on winnings on this slot

posted on February 26, 2018.

Had a reply from them that our system detected that you can no longer receive bonuses but the bonus was on the account to use at the time how is this possible to not payout

posted on February 27, 2018.

Hi David,

I'm sorry for this inconvenience, indeed you shouldn't have received those free spins. However, I've now credited the winnings from the free spins to your account.

Best,

Marcel
Customer Service Manager

AskGamblers
posted on February 27, 2018.

Dear @fb_10­154­084­527­944325,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

posted on February 27, 2018.

Total win £45.80 in picture 4 but only given 1.80 in account not resolved

posted on February 28, 2018.

Hi David,

As per your screenshot, the total win in GBP is £1.80, I've reattached it and highlighted the correct section.

Best,

Marcel

AskGamblers
posted on March 3, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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