I opened my account with RIZK casino on 12/07/2016. I´m loayal player,with high vip level( above 500) . My account is fully verified and I never had issues with payments. I work as flight attendant, which means I do travel a lot. But my base is in Doha, Qatar, where I have residency(my nationality is Slovak).
25th of september I requested multiple withdrawals 4 x 100EUR ,1 x 50 EUR. I did received 300eur instantly on my credit cards which are registered in Czech Republic and in Germany, but the other 100eur + 50eur was delayed. I received an email from rizk asking again for pictures of my cards used for deposit - czech one and german one. I do have more bank accounts and cards cause its convenient on the travels.
26th of september, my account was fully verified and the payment was supposed to be processed - screenshot provided
27th of september I received an email, saying that I violated the rules, cause I have supposingly residency in Czech Republic and the country is restricted teritorry. 150Eur was confiscated and my account permanently blocked.
1. Im Slovakian, living in Qatar - no strings to Czech Republic
2. I do login from Czech republic,France, Italy etc, because those are my frequently visited destinations, however I dont have residency there and this was no problem for rizk.com until 27th of september
I kindly ask to have my account unblock as I didnt violate any rules and to have my remaining 150eur paid out.