I made two withdrawal requests from slots of Vegas for $2500.00 each. One on October 16 and one on October 17. I submitted my verification docs via email per the instructions on the verification sheet itself. I got no response so I began inquiring to the customer service email almost daily. No response. So I tried calling the customer service number. Never got an answer. Only on hold forever. I tried chat and began the frustrating kind of people telling me my verification forms hadn't been received and I was told to email then to a different email address. I did but still no response. So I contacted chat again and I honestly went through that same thing 5 times. Five different people told me to send my docs to five different emails. Finally my first withdrawal was approved on Oct 20 and I was thinking my wire transfer would be on it's way but it's still sitting there saying "pending". My second request was approved (minus $150 of the bonus I was paying on which I understand) on November 7 and is now also stuck in the "pending" virtual Bermuda Triangle. It's been a month since my request which I feel is way beyond reasonable and still when I try to get answers I get sufferer answers from every person I chat with. I would like my money but I'm getting very frustrated starting to believe it will never happen.