Complaint #17 Fresh Casino

The problem with the deposit

By Vladimir G.

2 years ago

On 30.08.2024, a deposit was made at the casino, so far the funds have not been credited to the balance or returned to the wallet, support does not give a specific answer every day they say wait, it is unknown how long to wait! It's been 5 days now. I ask for help in solving this situation, such expectations are not acceptable, given that they have prescribed payments in cryptocurrency are credited instantly

Disputed Casino Fresh Casino

Reason Amount not credited

Amount руб.1403.2

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

VladimirISO

• Europe • 6 reviews

2 years ago

Dear representatives of Askgamblers, please close this complaint. The issue has been resolved. Thanks for the help in solving the problem. And the casino representatives are advised to find and solve the problem in an adequate payment, such expectations of deposits are not allowed.

AskGamblers

• Support Team

2 years ago

Dear @VladimirISO,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fresh Casino

• Representative

2 years ago

Dear player, regarding your concern about the refunded amount not matching your deposit due to changes in the exchange rate, we would like to clarify that we refund the exact amount in the cryptocurrency denomination (TRX) that was originally deposited. Unfortunately, fluctuations in the exchange rate are beyond our control.

Additionally, we have credited your account with a bonus due to the extended wait time as a sign of appreciation for your patience.

We appreciate your understanding in this matter and remain at your service if you need further assistance.

Best regards,
Fresh Casino

Fresh Casino Complaint Stats

Resolved 6 / 7

Avg. Amount $166

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fresh Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Fresh Casino Complaints

See all complaints for this casino

All my withdrawal requests were rejected

Hello,
I want to report a serious issue with this casino.
The casino accepted my deposit without any problem. However, when I requested a withdrawal, they suddenly blocked the process and started requesting additional verification documents.
They are now asking for bank card ownership verification even though the deposit was already accepted by their system. I believe the casino is intentionally delaying or preventing my withdrawal.
I contacted support but I did not receive a clear or fair explanation. Every time I provide information, they ask for more documents again.
I respectfully request AskGamblers to investigate this case and help me receive my withdrawal fairly.
Thank you.

Unresolved

руб.9,000

Missing astropay deposit since weeks

I would like to register formal escalation about my missing deposit at fresh casino since March 23rd 2025. I deposited 10000 INR using astropay wallet same was debited immediately but till today is not credited. Casino support says I did not make deposit on said date because they did not find in their system. My deposit screenshot is showing successful and the merchant name as well. Kindly help me to receive my Missing deposit

Resolved

₹10,000

Casino has frozen my 510usdt withdrawl for 31days

Hello there,

Fresh Casino froze 510 usdt of my withdrawal for 31 days. They rely on their regulations, they suspect me of playing unfairly, but they do not provide any evidence for this.
I think this is a deliberate action to freeze my money for no reason. Besides, it is abusive.

My account has been positively verified by kyc.

For your review, I am sending a statement of deposit transactions and one withdrawal, which ended successfully.

Please help me askgamblers.

Resolved

$510

Lost crypto deposit

Hello,

Like the last two complaints on here I have deposited $353 in LTC that did not make it to my account despite the transaction completing on blockexplorer 20minutes.

The next day I asked the casino what was going on and they said they would refund me, which was odd because I wanted to play.

Fresh casinos policy is less than 24 hours for a withdrawal yet when I talk to customer service they just say "wait" and can't even give me a timeframe for my refund. I belive like the last two complaints I am being jerked around by fresh casino.

Resolved

$353

BTC deposit has not been credited

The problem is exactly the same as the previous applicant: the cryptocurrency deposit has not been credited, all the necessary screenshots and even a wallet for a refund have been provided, but they are not even trying to resolve the issue. The crediting deadlines set by the rules have passed and now absolutely all operators simply disappear from the chat without even bothering to give a formal answer, apparently counting on the problem itself being resolved when the client gets tired of pestering their support and gives up on this matter. I ask for assistance in resolving my complaint, otherwise they will never move.

Resolved

$145

Bonus crashed

Hello, first of all im sorry for my english.
I was playing in the slot called Rise of Olympus on a 1 dollar bet, this game has a pre bonus game that in there you can enter or not to the bonus game. So i enter to the pre bonus game and there i won already 27 usd. Also i won the bonus game entry wich you have to choose between 3 options. When i choose the second option the game crashed and show me an error. That is very common so i refreshed the site expecting that the bonus game is there but it was not.
I contact support and 2 different people told me that i have an unfinished bet. (Of course).
Today they send me an email and they only refund me the 27 usd of the pre bonus game like i never won the bonus game.
So my complaint is that i expect at least 100 usd from the site, on that game you can win between 0 and 600x or more and i already have won 27x and the bonus never started.
Thanks, Matias.

Resolved